Service Uptime definition

Service Uptime means (total hours in calendar month - unscheduled maintenance which causes unavailability - Priority 1 issue durations - scheduled maintenance - Excluded) / (Total hours in calendar month - scheduled maintenance - Excluded) X 100%.

Service Uptime means (total hours in calendar month - Excluded duration - Downtime duration) / (total hours in calendar month - Excluded duration ) x 100% = Service Uptime.

Service Uptime means the total number of minutes in the calendar month minus the total number of minutes of Downtime in the calendar month, divided by the total number of minutes in the calendar month.

Examples of Service Uptime in a sentence

• For details of HubSpot’s Service Uptime Commitment, please see the Product Specific Terms.

• If Kigen fails to meet its commitments under these service levels and Service Uptime is less than the target stated in clause 3.1 above for reasons other than the Downtime Exceptions in any Quarter, then for every additional full hour in a Quarter that is not Uptime or a Downtime Exception, Kigen will credit to the Customer an amount equal to zero point two five per cent (0.25%) of a Quarter’s Fees for each such full hour of Downtime, subject to clause 5.5 below.

• BPCL should ask for Service Uptime & availability for example 99.99% which translates into52.56 minutes of allowable downtime in a year or 99.995% which means 26.28 minutes downtime in a year.

• Availability level (Service Uptime) = 99.5% (99.7% or 99.9% is preferred) Mean Time to Recovery (MTTR) should be a maximum of 2 hours including the last mile connectivity medium.

• You are eligible to “Service Uptime Service Credit” for Outage if the Service Uptime falls below 99.99%.

More Definitions of Service Uptime

Service Uptime means when the Service is not suffering from a P1 or P2 (see the table in clause 10.1 of this Schedule 3) and the calculation is subject to clause 2.3 of this Schedule 3.

Service Uptime means (total hours in calendar month – Excluded duration –

Service Uptime means the period of time during the Measurement Period (defined below) in which the Services are Available.

Service Uptime means of the Peak Hours or Non-Peak Hours, as applicable, the aggregate number of hours in any month during which the Application Server is actually available to process transactions initiated by End Users. Other definitions are provided in the body of this Agreement.

Service Uptime means (total hours in calendar month - unscheduled maintenance which causes unavailability - Priority 1 issue durations - scheduled maintenance - Excluded) / (Total hours in calendar month - scheduled maintenance - Excluded) X 100%. We will use commercially reasonable efforts to meet a Service Uptime of 99.95% for our Subscription Service in a given calendar month. All availability calculations will be based on our system records. Notwithstanding anything to the contrary in this Agreement, as Customer's sole and exclusive remedy for failure to meet availability or support commitments, in the event there are two (2) or more consecutive calendar months during which the Service Uptime falls below 99.95% in a given calendar month, Customer will be entitled to receive a credit equal to the pro-rated amount of fees applicable to the downtime as measured within two (2) or more consecutive calendar months during which the Service Uptime fell below 99.95%, which credit shall be applied against an invoice or charge for the following renewal Subscription Term, provided Customer requests such credit within twenty (20) days of the end of the relevant calendar month. Notwithstanding anything to the contrary in the Agreement or this section, this 'Service Uptime Commitment' section does not apply to our Free Services.

Service Uptime means the total number of minutes in the calendar month minus the total number of minutes of Downtime in the calendar month, divided by the total number of minutes in the calendar month.i. Any loss of Service Uptime less than five (5) minutes in duration will not be included in the calculation of Service Uptime.ii. Any loss of Service Uptime less than five (5) minutes in duration will additionally not exceed more than five (5) occurrences per calendar month.

Service Uptime means the expected time SaaS will be in operation during the Reference Period.