Severity 1 issue definition

Severity 1 issue means an error isolated to the Questionmark Product that renders the product inoperative or causes the product to fail catastrophically, i.e. major system impact or system outage. This issue must be resolved before Customer can utilize the Questionmark Product. All Severity 1 Issues have no workaround and Customer and Questionmark shall work closely together in order to resolve the error as soon as possible.
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Severity 1 issue means an error isolated to the Questionmark Product that renders the product inoperative or causes the product to fail catastrophically, i.e. major system impact or system outage. This issue must be resolved before the Customer can utilize the Questionmark Product. All Severity 1 issues have no workaround and Customer and Questionmark shall work closely together in order to resolve the error as soon as possible.
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Severity 1 issue means an error isolated to the Questionmark OnPremise Software that renders the product inoperative or causes the product to fail
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Examples of Severity 1 issue in a sentence

  • DO NOT submit a Service Request for a Severity 1 issue via the Web request form.

  • Figure 3: SLA Integration Concept In the example diagram above, the SLA for restoration of service to the customer for a Severity 1 issue is two hours.

  • Severity 1 issues must be reported by telephone and Company must have technical contacts available for the duration of the Severity 1 issue.

  • In these circumstances, the State will consider the associated Severity 1 issue resolved and the Contractor will establish a new issue at the State determined Severity for management and tracking.

  • Provided Customer has purchased an eligible Subscription Plan or as specified in an applicable Order form, and in case of a Severity 1 issue (see Severity Levels definitions below) eXo Support Services staff will remain engaged on an ongoing basis until case resolution or Severity decreases.

  • To the extent possible, and as requested by EMI, the Customer understands that it may be necessary to provide EMI or its authorized Technical Experts access to the affected network environment for any Severity 1 issue, or when EMI determines that its Technical Experts need to access the Customer network in order to remotely diagnose an issue.

  • To the extent possible, and as requested by Check Point, Customer understands that it may be necessary to provide Check Point or its authorized Technical Representative access to the affected network environment for any Severity 1 issue, or when Check Point determines that its Technical Representative needs to access Customer’s network in order to remotely diagnose an issue.

  • A Severity 1 issue occurs when there is a continued file system outage that affects a large set of End Users.

  • If your issue is given a Severity 2 or 3, and you need eGain to reevaluate your request to make it a Severity 1 issue, you can choose to escalate the issue to the Duty Manager.

  • Characteristics of a Severity 1 issue include: Impact Level Customer Impact Criteria Business service is not operational Production system crashes Data integrity at risk Production backup and recovery operations fail.


More Definitions of Severity 1 issue

Severity 1 issue means an error isolated to the Questionmark OnPremise Software
Sample 1
Severity 1 issue means an error isolated to the Questionmark Product that renders the product inoperative or causes the product to fail catastrophically, i.e. major system impact or system outage. This issue must be resolved before the Customer can utilize the Questionmark Product. All Severity 1 issues have no workaround and Customer and
Sample 1
Severity 1 issue means an error isolated to the Questionmark Product
Sample 1

Related to Severity 1 issue

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • System Impact Study means an assessment by the Transmission Provider of (i) the adequacy of the Transmission System to accommodate a Completed Application, an Interconnection Request or an Upgrade Request, (ii) whether any additional costs may be incurred in order to provide such transmission service or to accommodate an Interconnection Request, and (iii) with respect to an Interconnection Request, an estimated date that an Interconnection Customer’s Customer Facility can be interconnected with the Transmission System and an estimate of the Interconnection Customer’s cost responsibility for the interconnection; and (iv) with respect to an Upgrade Request, the estimated cost of the requested system upgrades or expansion, or of the cost of the system upgrades or expansion, necessary to provide the requested incremental rights. System Protection Facilities: “System Protection Facilities” shall refer to the equipment required to protect (i) the Transmission System, other delivery systems and/or other generating systems connected to the Transmission System from faults or other electrical disturbance occurring at or on the Customer Facility, and (ii) the Customer Facility from faults or other electrical system disturbance occurring on the Transmission System or on other delivery systems and/or other generating systems to which the Transmission System is directly or indirectly connected. System Protection Facilities shall include such protective and regulating devices as are identified in the Applicable Technical Requirements and Standards or that are required by Applicable Laws and Regulations or other Applicable Standards, or as are otherwise necessary to protect personnel and equipment and to minimize deleterious effects to the Transmission System arising from the Customer Facility. Transmission Facilities:

  • Outage has the meaning set forth in the CAISO Tariff.

  • Endpoint means any Federal Reserve Bank, financial institution, local clearing house, courier or other entity or location for the delivery of cash letters or other presentment of Electronic Items or Substitute Checks.

  • Population means the population as ascertained at the last preceding census of which the relevant figures have been published;