Severity 2 issue definition

Severity 2 issue means an issue which causes a serious impairment to a critical feature of the Questionmark Perception application, but where overall functionality is not interrupted. Usually a workaround is available for this type of issue, but such is not always the case. Questionmark will resolve all Severity 2 issues as soon as possible.

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Severity 2 issue means an issue which causes a serious impairment to a critical feature of the Questionmark Perception application, but where overall functionality is not interrupted. Usually a workaround is available for this type of issue, but such is not always the case. Questionmark will resolve all Severity 2 issues as soon as possible. i. Initial Response Time (by email or callback) is within eight (8) hours during Normal Business Hours. ii. Maximum Time Between Updates (by email or callback or implementation in System) is four (4) Hours during Normal Business Hours during the first three (3) business days and then updated as needed thereafter.

Severity 2 issue means an issue which causes a serious impairment to a

Examples of Severity 2 issue in a sentence

• Examples of this incident level being attained include: Loss of service and/or functionality to a portion of Users Loss of the ability to utilize some aspect of the Software Email After Cingular notifies Infospace of a Severity 2 issue: *** • Subsequent updates *** or upon change in status.

• If the Defect is a Severity 2 issue, Alchemy will begin efforts to reproduce the problem no later than the opening of the next Alchemy business day.

• In these circumstances, the State will consider the associated Severity 2 issue resolved and the Contractor will establish a new issue at the State determined Severity for management and tracking.

• If the Defect is a Severity 2 issue, Iternal will use commercially reasonable efforts to reproduce the problem no later than the opening of the next business day after receipt from Customer of a description of the Defect as provided in Section 2.2.1 above.

• In the event of a Severity 1 or Severity 2 issue as defined below, PEGASUS will contact ORBITZ by telephone within the time periods indicated below to initiate the parties' attempts to research and resolve each Travel Inventory Datafeed performance issue reported by ORBITZ.

• If the Defect is a Severity 2 issue, ElementLMS will begin efforts to reproduce the problem no later than the opening of the next business day.

• For a Severity 2 issue for any Subscription Services, Saba commits to Respond to the issue within one (1) hour and to Resolve the issue within twelve (12) hours after receiving a Customer Report.

• If the Defect is a Severity 2 issue, Upland will begin efforts to reproduce the problem no later than the opening of the next business day after receipt of the issue by Customer.

• If the Defect is a Severity 2 issue, ▇▇▇▇▇▇ will begin efforts to reproduce the problem no later than the opening of the next business day after receipt of the issue by Customer.

• If Saba does not Respond to and/or Resolve a Severity 2 issue within the applicable defined time interval, Customer’s remedy is set forth in Section 3.2 below.

More Definitions of Severity 2 issue

Severity 2 issue means an issue which causes a serious impairment to a critical feature of the Questionmark Perception application, but where overall functionality is not interrupted. Usually a workaround is

Severity 2 issue means an issue which causes a serious impairment to a critical feature of the OnPremise Software, but where overall functionality is not interrupted. Usually a workaround is available for this type of issue, but such is not always the case. Licensor will resolve all Severity 2 issues as soon as possible.