SLA Exclusions definition

SLA Exclusions mean unavailability, suspension or termination of the Included Services, or any other performance issues affecting the Included Services: (i) caused by factors outside of our reasonable control, including any force majeure event; (ii) that result from any actions or inactions of you or any Third Party; (iii) that result from your equipment, software or other technology and/or Third Party equipment, software or other technology (other than Third Party equipment within our direct control); (iv) that result from any planned maintenance, for which we will use commercially reasonable efforts to notify you at least one day in advance by posting a notice on your Account or sending a message to the email address associated with your Account or (v) arising from our suspension or termination of the Included Services in accordance with the MindSphere Agreement.

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SLA Exclusions mean unavailability, suspension or termination of the Services, or any other performance issues affecting the Services: (i) caused by factors outside of our reasonable control, including any force majeure event; (ii) that result from any actions or inactions of you or any Third Party;

SLA Exclusions means factors outside Supplier’s reasonable control including Events of Force Majeure, problems with Connectivity Infrastructure or Customer Infrastructure, and issues caused by actions of inactions of Customer.

Examples of SLA Exclusions in a sentence

• Subject to the SLA Exclusions, if we do not meet the Service Commitment, you will be eligible to receive a Service Credit.

• If, due to causes within its reasonable control, Elsevier is unable to provide the Subscriber with access to the service for a period exceeding two (2) consecutive days or five (5) days total within a contract year, and this is not due to SLA Exclusions (as defined herein), then Elsevier will refund to the Subscriber the amount of the Pure Portal Fees calculated by dividing the number of days of downtime by 365 and multiplied by the amount of the Pure Portal Fees for the then current year.

• Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any Temporal SLA Exclusions (“Temporal SLA Exclusions”) as set forth below.

• The calculation of the number of Server Outages will not include outages that arise directly or indirectly as a result of any of the SLA Exclusions (as defined below).

• Innomotics will use commercially reasonable efforts to make the Cloud Services available to Customer up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

More Definitions of SLA Exclusions

SLA Exclusions means any of the following cases, which will not considered within the definition and/or calculation of Service Availability: (i) Scheduled Downtime; (ii) Surecomp’s suspension of Customer’s rights to use the Order pursuant to the provisions of the Terms and Conditions; (iii) Customer's and/or third party's system, software, network, infrastructure or hardware;

SLA Exclusions means the Service Commitment does not apply to any unavailability, suspension or termination of ARM Services:

SLA Exclusions shall have the meaning ascribed to such term in Section 3 hereof.

SLA Exclusions means (i) factors outside Supplier’s reasonable control including Events of Force Majeure, problems with C onnectivity Infrastructure or C lient Infrastructure, and issues caused by actions of inactions of C lient.

SLA Exclusions means any Unavailability: i. caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of CARTO; ii. that results from any actions or inactions of you or any third party; iii. that results from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); iv. that results from any Scheduled Maintenance; or v. arising from our suspension or termination of your right to use CARTO in accordance with the Terms.

SLA Exclusions means unavailability or any other performance issue causing downtime of the Cloud Services as a result of: (i) scheduled maintenance within a regular maintenance window; (ii) downtime for which at least 24 hours prior notice is provided to the Customer; (iii) factors outside Brembo’s reasonable control; (iv) actions or inactions of the Customer or any third party; (v) any equipment, software or other technology not provided by Brembo; or (vi) suspension or termination of Cloud Services in accordance with the Agreement.

SLA Exclusions means Vendor liability for the service levels set forth in this SLA shall exclude the following: 1.8.1. Any cause beyond Vendor’s reasonable control (force majeure events) including, but not limited to, acts of war, civil disturbances, acts of civil or military authorities or public enemies, pandemics, internet outages, earthquakes, hurricanes, floods, fires, storms, tornadoes, explosions, lightning, power surges or failures, fiber cuts, strikes or labor disputes; 1.8.2. Failures of any structures, facilities or equipment provided by the Agency or its 1.8.3. Interruptions caused by the negligence of the Agency or End User; 1.8.4. Periods when the Agency elects not to release the service for testing and/or repair and continues to use it on an impaired basis; 1.8.5. Unavailability during Scheduled Downtime; or 1.8.6. Failures of any structures, facilities or equipment on the Agency’s side of the demarcation point.