SLA Exclusions definition

SLA Exclusions mean unavailability, suspension or termination of the Included Services, or any other performance issues affecting the Included Services: (i) caused by factors outside of our reasonable control, including any force majeure event; (ii) that result from any actions or inactions of you or any Third Party; (iii) that result from your equipment, software or other technology and/or Third Party equipment, software or other technology (other than Third Party equipment within our direct control); (iv) that result from any planned maintenance, for which we will use commercially reasonable efforts to notify you at least one day in advance by posting a notice on your Account or sending a message to the email address associated with your Account or (v) arising from our suspension or termination of the Included Services in accordance with the MindSphere Agreement.
Sample 1Sample 2Sample 3
SLA Exclusions mean unavailability, suspension or termination of the Services, or any other performance issues affecting the Services: (i) caused by factors outside of our reasonable control, including any force majeure event;
Sample 1Sample 2
SLA Exclusions means any of the following cases, which will not considered within the definition and/or calculation of Service Availability: (i) Scheduled Downtime; (ii) Surecomp’s suspension of Customer’s rights to use the Order pursuant to the terms of the MSA; (iii) Customer's and/or third party's system, software, network, infrastructure or hardware; (iv) Third Party Application; (v) Customer's failure
Sample 1

Examples of SLA Exclusions in a sentence

  • Subject to the SLA Exclusions, if we do not meet the Service Commitment, you will be eligible to receive a Service Credit.

  • The calculation of the number of Server Outages will not include outages that arise directly or indirectly as a result of any of the SLA Exclusions (as defined below).

  • Subject to the SLA Exclusions, if the Entity does not meet the Service Level Commitment, City Schools will be eligible to receive a Service Credit.

  • With the 25 years less life span for mental health clients we are hoping to decrease this number in our county by using a whole person approach to their physical wellness as well as their mental wellness.

  • Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any Temporal SLA Exclusions (“Temporal SLA Exclusions”) as set forth below.

  • Innomotics will use commercially reasonable efforts to make the Cloud Services available to Customer up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

  • If, due to causes within its reasonable control, Elsevier is unable to provide the Subscriber with access to the service for a period exceeding two (2) consecutive days or five (5) days total within a contract year, and this is not due to SLA Exclusions (as defined herein), then Elsevier will refund to the Subscriber the amount of the Pure Portal Fees calculated by dividing the number of days of downtime by 365 and multiplied by the amount of the Pure Portal Fees for the then current year.

  • General availability of this Service is up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

  • We will use commercially reasonable efforts to make the Services available to you up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

  • If the reported issue is caused by one of the SLA Exclusions and/or is not a Sisense Cloud Unavailability issue, the issues will be addressed in accordance with the Software Support Terms.


More Definitions of SLA Exclusions

SLA Exclusions means Vendor liability for the service levels set forth in this SLA shall exclude the following: 1.8.1. Any cause beyond Vendor’s reasonable control (force majeure events) including, but not limited to, acts of war, civil disturbances, acts of civil or military authorities or public enemies, pandemics, internet outages, earthquakes, hurricanes, floods, fires, storms, tornadoes, explosions, lightning, power surges or failures, fiber cuts, strikes or labor disputes; 1.8.2. Failures of any structures, facilities or equipment provided by the Agency or its 1.8.3. Interruptions caused by the negligence of the Agency or End User; 1.8.4. Periods when the Agency elects not to release the service for testing and/or repair and continues to use it on an impaired basis; 1.8.5. Unavailability during Scheduled Downtime; or 1.8.6. Failures of any structures, facilities or equipment on the Agency’s side of the demarcation point.
Sample 1
SLA Exclusions means (i) factors outside Supplier’s reasonable control including Events of Force Majeure, problems with Connectivity Infrastructure or Customer Infrastructure, and issues caused by actions of inactions of Customer.
Sample 1
SLA Exclusions means the Service Commitment does not apply to any unavailability, suspension or termination of ARM Services:
Sample 1
SLA Exclusions means any Unavailability: i. caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of CARTO; ii. that results from any actions or inactions of you or any third party; iii. that results from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); iv. that results from any Scheduled Maintenance; or v. arising from our suspension or termination of your right to use CARTO in accordance with the Terms.
Sample 1
SLA Exclusions shall have the meaning ascribed to such term in Section 3 hereof.
Sample 1

Related to SLA Exclusions

  • Classroom exclusion means the exclusion of a student from a classroom or instructional or activity area for behavioral violations, subject to the requirements of WAC 392-400-330 and 392-400-335. Classroom exclusion does not include action that results in missed instruction for a brief duration when:

  • Exclusions means that certain things are deliberately not covered in a particular policy type

  • Case-based Exclusion means the exclusion of a particular Sickness or Disease from the coverage of these Terms and Benefits that may be applied by the Company based on a Pre-existing Condition or factors affecting the insurability of the Insured Person.

  • Permanent exclusion means the student is banned forever from attending a public school in the State of Ohio. (See Policy 5610.01)

  • Exclusion means any denial of public school privileges to a student for disciplinary purposes.

  • Category 4 Data is data that is confidential and requires special handling due to statutes or regulations that require especially strict protection of the data and from which especially serious consequences may arise in the event of any compromise of such data. Data classified as Category 4 includes but is not limited to data protected by: the Health Insurance Portability and Accountability Act (HIPAA), Pub. L. 104-191 as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), 45 CFR Parts 160 and 164; the Family Educational Rights and Privacy Act (FERPA), 20 U.S.C. §1232g; 34 CFR Part 99; Internal Revenue Service Publication 1075 (xxxxx://xxx.xxx.xxx/pub/irs-pdf/p1075.pdf); Substance Abuse and Mental Health Services Administration regulations on Confidentiality of Alcohol and Drug Abuse Patient Records, 42 CFR Part 2; and/or Criminal Justice Information Services, 28 CFR Part 20.

  • Category 3 means a DG facility of greater than 200 kW and not more than 1 MW.

  • Particulate matter emissions (PM) means the mass of any particulate material from the vehicle exhaust quantified according to the dilution, sampling and measurement methods as specified in this UN GTR.

  • Zero tolerance means that the school will not tolerate the possession of any weapon by any person. The term “weapon” is defined as any object or substance which by its design, threatened use, or use could cause bodily injury or property damage, including any object which could reasonably be mistaken for a weapon. The division director and dean of student life shall use their discretion when interpreting the use and intent of such articles at school.

  • Nominal tomographic section thickness means the full width at half-maximum of the sensitivity profile taken at the center of the cross-sectional volume over which x-ray transmission data are collected.

  • Sexual excitement means the condition of human male or female genitals when in a state of sexual stimulation or arousal.

  • PM10 emissions means PM10 emitted to the ambient air as measured by an applicable reference method, or an equivalent or alternate method, specified in 40 CFR Part 51, Appendix M as of December 8, 1984, or by a test method specified in these regulations or any supplement thereto.

  • Predictive emissions monitoring system or "PEMS" means all of the equipment necessary to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and calculate and record the mass emissions rate (for example, pounds per hour) on a continuous basis.

  • Tolerance means a state of adaptation in which exposure to a drug induces changes that result in a diminution of one or more of the drug’s effects over time.

  • Explosives or munitions emergency response means all immediate response activities by an explosives and munitions emergency response specialist to control, mitigate, or eliminate the actual or potential threat encountered during an explosives or munitions emergency. An explosives or munitions emergency response may include in-place render-safe procedures, treatment or destruction of the explosives or munitions and/or transporting those items to another location to be rendered safe, treated, or destroyed. Any reasonable delay in the completion of an explosives or munitions emergency response caused by a necessary, unforeseen, or uncontrollable circumstance will not terminate the explosives or munitions emergency. Explosives and munitions emergency responses can occur on either public or private lands and are not limited to responses at RCRA facilities.

  • Explosives or munitions emergency means a situation involving the suspected or detected presence of unexploded ordnance (UXO), damaged or deteriorated explosives or munitions, an improvised explosive device (IED), other potentially explosive material or device, or other potentially harmful military chemical munitions or device, that creates an actual or potential imminent threat to human health, including safety, or the environment, including property, as determined by an explosives or munitions emergency response specialist. Such situations may require immediate and expeditious action by an explosives or munitions emergency response specialist to control, mitigate, or eliminate the threat.

  • Domestic content procurement preference ’ means all iron and steel used in the project are produced in the United States; the manufactured products used in the project are produced in the United States; or the construction materials used in the project are produced in the United States.

  • Compatible Pollutant means BOD, suspended solids, pH, fecal coliform bacteria, and such additional pollutants as are now or may in the future be specified and controlled in the city's NPDES permit for its wastewater treatment works where sewer works have been designed and used to reduce or remove such pollutants.

  • Baseline actual emissions means the rate of emissions, in tons per year, of a regulated NSR pollutant, as determined in accordance with paragraphs (i) through (iv) of this definition.

  • Category 2 Training: This category includes services related to training state employees to understand and apply Agile concepts and tools.

  • Reference evapotranspiration or “ETo” means a standard measurement of environmental parameters which affect the water use of plants. ETo is given expressed in inches per day, month, or year as represented in Appendix C of these Guidelines, and is an estimate of the evapotranspiration of a large field of four to seven-inch tall, cool-season grass that is well watered. Reference evapotranspiration is used as the basis of determining the Maximum Applied Water Allowances.

  • U.S. Content means, with respect to any Item, all the costs, including labor, materials, services and overhead, but not markup or profit margin, which are of U.S. origin or manufacture, and which are incorporated into an Item in the United States.

  • Incompatible waste means a hazardous waste which is unsuitable for:

  • Categories in this Schedule is to a Category or Categories of the Table.)

  • Low-level radioactive waste or “waste” means radioactive material that consists of or contains class A, B, or C radioactive waste as defined by 10 C.F.R. 61.55, as in effect on January 26, 1983, but does not include waste or material that is any of the following:

  • Category means a category set forth in the table in Section IV of Schedule 2 to this Agreement.