Support and Service Level Policy definition

Support and Service Level Policy or “SLP” means the Support and Service Level Policy for the Products set forth in Appendix 1 hereto.
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Support and Service Level Policy means the Smart911 Support and Service Level Policy for the Products set forth in Exhibit A hereto.
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Support and Service Level Policy or “SLP” means the Support and Service Level Policy for the Products set forth in Appendix 1 attached hereto.
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Examples of Support and Service Level Policy in a sentence

  • In consideration of the Fee(s) payable by Client pursuant to the Order Form(s), Rave shall provide the Client with (i) the Rave services specified in such Order Form(s), (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • In consideration of the Fee(s) payable by Customer pursuant to the Customer Acceptance Form(s), Rave shall provide the Customer with (i) the Rave services specified in such Customer Acceptance Form(s), (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • Coveo will provide the Support and Maintenance services and will commit to the service levels described in the support and service level policy referred to in the applicable Order ("Support and Service Level Policy").

  • Blustream will provide general support to Customer in its use of the Service throughout the Subscription Term in accordance with the Blustream Support and Service Level Policy attached as Appendix 2.

  • This Subscription Agreement is comprised of this Order Form and the Terms and Conditions and the Support and Service Level Policy attached hereto as Appendixes 1 and 2 (collectively the “Agreement”).

  • You acknowledge that our Hosted Services are online, subscription-based products and that Coveo may make changes to the Hosted Services from time to time in accordance with your applicable Support and Service Level Policy.

  • In consideration of the Fee(s) payable by Client pursuant to the Order Form, Rave shall provide the Client with (i) the Rave services specified in such Order Form, (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • The Support and Service Level Policy may be modified by Coveo from time to time to reflect process improvements and changing industry practices, provided that no such change will materially reduce the level of Support and Maintenance services initially purchased by Customer.

  • During the Subscription Term, BLUSTREAM will support the Service in accordance with the Support and Service Level Policy attached as Appendix 2.

  • Coveo will provide the Support and Maintenance services described in the Support and Service Level Policy referred to in your Order.

Related to Support and Service Level Policy

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Electronic and Information Resources Accessibility Standards means the accessibility standards for electronic and information resources contained in 1 Texas Administrative Code Chapter 213.

  • Service and support administrator means a person, regardless of title, employed by or under contract with a county board to perform the functions of service and support administration and who holds the appropriate certification in accordance with rule 5123:2-5-02 of the Administrative Code.

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Reliability Standard means a requirement to provide for reliable operation of the bulk power system, including without limiting the foregoing requirements for the operation of existing bulk power system facilities, including cybersecurity protection, and the design of planned additions or modifications to such facilities to the extent necessary for reliable operation of the bulk power system, but shall not include any requirement to enlarge bulk power system facilities or to construct new transmission capacity or generation capacity.