Uptime Service Level definition

Uptime Service Level is defined in Section 8.
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Uptime Service Level has the meaning attributed to it in Paragraph 2 of the SLA. “Year” means a period of 12 months commencing from: the Effective Date; or from an anniversary of the Effective Date
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Uptime Service Level has the meaning attributed to it in Paragraph 2 of the SLA.
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Examples of Uptime Service Level in a sentence

  • Any such reductions, and any unavailability of the Hosting Services arising out of such reductions, shall not be deemed to be unavailability for purposes of calculating Uptime under the Uptime Service Level.

  • Customer’s termination right set out in Section 17.1.4 of this Agreement shall be Customer’s sole and exclusive remedy in connection with the occurrence of any Uptime Service Level defaults.

  • Such reductions shall be considered and included in all respects in connection with any calculation of performance under the Uptime Service Level.

  • The Supplier shall provide at least a 99.5% uptime service availability level (Uptime Service Level).

  • Any such reductions, and any unavailability of the Hosting Services arising out of such reductions, pursuant to Power Regulations, a Force Majeure Event or a Forced Outage shall not be deemed to be unavailability for purposes of calculating Uptime under the Uptime Service Level.

  • The Supplier shall provide at least a 99% uptime service availability level (Uptime Service Level) for the Services.

  • If Availability falls below the Uptime Service Level (as defined above) in a given month, the Supplier shall credit the Customer's account (Service Credit) for that month by an amount calculated as follows: 2 x (1 – Availability/ Maximum Availability) x the total Monthly Usage Fees due for that month.

  • In order to make a claim against Application Uptime Service Level, Customer account should be active and in good standing.

  • Customer may terminate this Agreement upon written notice to MK Partners if (i) either of the Uptime Service Level is not met in any three consecutive calendar months; or (ii) the Response Time Service Levels are not met more than four times in any two consecutive calendar months.

  • This document details: Definitions of terms, Service Credit Claims, SLA exclusions, Service Credits and Service Level which is divided in three parts containing information about Monthly Connectivity Uptime Service Level of: Cloud Services, Virtual Machines and Virtual Network.


More Definitions of Uptime Service Level

Uptime Service Level has the meaning given to it in paragraph 4.1. Working Hours: between 09:00 and 17:30 (UK time) on Business Days.
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Uptime Service Level the uptime service level set out in the Contract (if any), identifying a percentage level of Availability per calendar month.
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Related to Uptime Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Uptime means the time period when specified services are available with specified technical and service standards as mentioned in section titled WARRANTY SUPPORT” "%Uptime" means ratio of 'up time' (in minutes) as mentioned in section titled “Warranty support”

  • SLA means service level agreement.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property.