Uptime Service Level definition

Uptime Service Level is defined in Section 8.
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Uptime Service Level has the meaning attributed to it in Paragraph 2 of the SLA. “Year” means a period of 12 months commencing from: the Effective Date; or from an anniversary of the Effective Date Interpretation
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Uptime Service Level has the meaning given to it in paragraph 4.1. Working Hours: between 09:00 and 17:30 (UK time) on Business Days.
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Examples of Uptime Service Level in a sentence

  • In order to make a claim against Application Uptime Service Level, Customer account should be active and in good standing.

  • If RightNow does not meet the Service Levels set out above in any given month, Customer will be entitled, upon written request, to a Service Level Credit to be calculated as follows: Service Level Credit = (Unscheduled Downtime) x Total Monthly Subscription Fee (Scheduled Uptime) Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels.

  • If Availability falls below the Uptime Service Level (as defined above) in a given month, the Supplier shall credit the Customer's account (Service Credit) for that month by an amount calculated as follows: 2 x (1 – Availability/ Maximum Availability) x the total Monthly Usage Fees due for that month.

  • The Supplier shall provide at least a 99% uptime service availability level (Uptime Service Level) for the Services.

  • The Supplier shall provide at least a 99.5% uptime service availability level (Uptime Service Level) for the Hosting Services.

  • The Supplier shall provide at least a 99.5% uptime service availability level (Uptime Service Level).

  • Customer may terminate this Agreement upon written notice to MK Partners if (i) either of the Uptime Service Level is not met in any three consecutive calendar months; or (ii) the Response Time Service Levels are not met more than four times in any two consecutive calendar months.

  • Unified Software shall provide at least a 99.99% uptime service availability level (Uptime Service Level).

  • On a monthly basis, Bud Systems shall notify the Customer of actual service availability over the past month, including whether the Uptime Service Level has been met in the period.

  • Table 2 Uptime Service Level Agreed Availability Period Standard ≥ 99,50% Per quarter Plus ≥ 99,90% Per quarter Premium ≥ 99,90% Per quarter Availability Calculation The Service Availability is measured in percent and calculated as follows: Service Availability (%) = Where: Agreed Availability - Downtime Agreed Availability x 100 • Downtime is defined as the percentage of time for which the hosted business critical service(s) is/are down.


More Definitions of Uptime Service Level

Uptime Service Level has the meaning attributed to it in Paragraph 2 of the SLA.
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Related to Uptime Service Level

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service User means the person directly receiving the Services provided by the Provider as specified in the Service Specifications and includes their Carer and Legal Guardian where appropriate Service Quality Performance Report means a report as described in Appendix J (Service Quality Performance Report)

  • SLA means service level agreement.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Internet Service Provider (ISP) means an Enhanced Service Provider (ESP) that provides Internet Services.