SLA definition

SLA means Service Level Agreement, which specifies the minimum service level for the Online Services and is published on the Licensing Site.

Examples of SLA in a sentence

Service Failure for repair SLA ends when failed infrastructure has been restored back into normal service.
The physical security control repair SLA is provided during periods of normal operations and is exempt during periods of Force Majeure as defined in the Master Agreement.
This SLA is valid for one year from the date of signing and will be automatically renewed unless significant changes in the procurement laws or processes necessitate a revision.
Service Level commitment for availability of the Lightedge Cloud Port Service: Service Level Service Level Agreement SLA Credit DESCRIPTION: Lightedge maintains peering routers which connect to a variety of private network connectivity providers.
The objectives of this SLA are: • Compliance: Adhere strictly to Katsina State’s procurement laws and regulations to maintain fairness, competitiveness, and transparency in all procurement activities.

SLA means Sprinklr’s Service Level Agreement, located at www.sprinklr.com/legal.

SLA means the service level agreement made available on http://www.sap.com/corporate-en/about/our-company/policies/cloud/service-level- agreement.html. Where the SLA refers to the term “Customer” it shall be interpreted as a reference to the Partner.

SLA means Service Level Agreement that will be concluded between Denel and successful Tenderer;

SLA means the PROS Support & Service Level Agreement (located at xxxxx://xxxx.xxx/contracts-center) for the PROS software application identified in an Order, which is hereby incorporated by reference into this Agreement, and which may be updated by PROS from time to time, provided however, that no update will materially diminish PROS’ responsibilities under the SLA or result in any diminishment of the Availability metric (as defined in the Support & Service Level Agreement).