Workaround Time definition

Workaround Time means the time taken (after the incident has been reported to the support team) until the equivalent functionality is restored without fixing the cause but using other options.
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Workaround Time means the amount of time, from the time Bank becomes aware, or should have become aware, of any Error, in which Bank shall provide a Workaround for such Error. For purposes of this definition, "Workaround" means a reasonable temporary resolution for any Error. Portions of this Exhibit, indicated by the xxxx “[***]” have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. EXECUTION COPY
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Workaround Time means the amount of time which elapses between the receipt of a Support Request by Provider and the provision of a solution, work around or action plan for resolution of the respective Incident. Any period of time (i) which is not within the hours of the Support Availability or (ii) in which the Customer does not comply with the Cooperation Duties shall not count as Workaround Time.
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Examples of Workaround Time in a sentence

  • Working periods are to be taken within context of the support cover period (as referred to below) CategoryTarget Response TimeTarget Workaround TimeLevel 1Within 2 HoursWithin 4 HoursLevel 2Within 4 HoursWithin 8 HoursLevel 3Within 8 HoursWithin 16 HoursLevel 4Within 24 HoursWithin 72 HoursEscalationIn the event that a workaround is not provided within the Target Workaround Time, the following escalation timings shall apply.

  • Working periods are to be taken within context of the support cover period (as referred to below) CategoryTarget Response TimeTarget Workaround TimeLevel 1Within 2 HoursWithin 4 HoursLevel 2Within 4 HoursWithin 8 HoursLevel 3Within 8 HoursWithin 16 HoursLevel 4Within 24 HoursWithin 72 Hours EscalationIn the event that a workaround is not provided within the Target Workaround Time, the following escalation timings shall apply.

  • Severity Level Severity Description Response Time Workaround Time Permanent Solution Time for Temporary Workaround 1 Critical problem that blocks functional usage of the Software.

  • Category Support Cover Support Level Target Workaround Time Critical 24/7 (Telephone) < 1 Hour < 6 hours Major 24/7 (Telephone) < 3 Hours < 8 hours Medium Normal Working Hours < 8 Normal Working Hours < 5 Normal Working Days Low Normal Working Hours < 24 Normal Working Hours < 7 Normal Working Days • In the event that a Workaround is not provided within the Target Workaround Time, then the following escalation timings shall apply.

  • Mr. Ford has defended many employers in significant labour and employment cases involving provincially and federally regulated workplaces.

  • In the event that a Workaround is not provided within the Target Workaround Time, then the following escalation timings shall apply.

  • Service Level • Immediate email escalation to Technical Support, followed by warm handoff • Resolution Time: 24 Hours • Workaround Time: 2 Hours • Target Updates: Every hour until Resolution Service Level Credit • Six percent (6%) of the annual Cloud Services Fees paid or payable by the City for each instance where Record Storage Systems fails to address a Priority Two problem within the Resolution and Workaround times specified above.

  • Begin resolution within 4 hours.• Target Resolution Time: 96 Hours or Planned Release• Target Workaround Time: 8 Hours• Target Updates: Every 24 hours until Resolution Priority Four: LowAny problem related to the Service which does not fall within Priority One, Two, or Three and results in:• Enhancement Requests• Cosmetic ChangesService Level• Notification upon awareness of the incident.

  • Begin resolution within 4 hours. Target Resolution Time: 96 Hours or Planned Release Target Workaround Time: 8 Hours Target Updates: Every 24 hours until Resolution Priority Four: LowAny problem related to the Service which does not fall within Priority One, Two, or Three and results in: Enhancement Requests Cosmetic ChangesService Level Notification upon awareness of the incident.

  • The building principal or other administrator will provide a written or verbal explanation of its decision prior to the requested observation date.

Related to Workaround Time

  • Workaround means a temporary modification to or change in operating procedures for the Work that: (i) circumvents or effectively mitigates the adverse effects of a Defect so that the Work complies with and performs in accordance with the applicable Specifications and Documentation; (ii) does not require substantial reconfiguration of the Work or any reloading of data; and (iii) does not otherwise impose any requirements that would impede an end user’s efficient use of the Work.

  • Lead Time means the quoted timeframe calculated between the date of receipt of the PO by Supplier and the Delivery Date.

  • Network Upgrades means modifications or additions to transmission-related facilities that are integrated with and support the Transmission Provider’s overall Transmission System for the general benefit of all users of such Transmission System. Network Upgrades shall include:

  • Software Update means a package used to upgrade software to a new version including a change of the configuration parameters.

  • Display fireworks means large fireworks devices that are explosive materials intended for use in fireworks displays and designed to produce visible or audible effects by combustion, deflagration, or detonation, as provided in 27 CFR 555.11, 49 CFR 172, and APA standard 87-1, 4.1.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Non-Microsoft Product means any third-party-branded software, data, service, website or product, unless incorporated by Microsoft in a Product.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Patch means minor modifications to the Licensed Product made by Registry Operator during the performance of error correction services. A Patch does not constitute a Version.

  • Bug means a repeatable phenomenon of unintended events or actions during the running of a Software Device under normal conditions that results in:

  • Software Error means a reproducible defect or combination thereof in the Software that results in a failure of the Software when used in accordance with the Documentation. Software Errors do not include those errors caused by (a) Licensee’s negligence, (b) any unauthorized modification or alteration Licensee makes to the Software, (c) data that does not conform to Licensor’s specified data format, (d) operator error, or (e) use not conforming to the Licensor’s supported technical environment specified in the Documentation.

  • Expiry Date (Data di Scadenza) means the Expiry Date as specified in § 1 of the Product and Underlying Data.

  • Synchronous Optical Network (SONET means the optical interface standard that allows inter-networking of transmission products from multiple vendors. The base rate is 51.84 Mbps (“OC 1/STS 1”) and higher rates are direct multiples of the base rate, up to 13.22 Gbps.

  • Launch Date has the meaning specified therefor in Section 2.02(b) of this Agreement.

  • System Software means Software that provides the operating and management instructions for the underlying hardware and other components, and is identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Systems Software. Such System Software includes, but is not restricted to, micro-code embedded in hardware (i.e., “firmware”), operating systems, communications, system and network management, and utility software.

  • Certified cabinet x-ray system means an x-ray system that has been certified in accordance with 21 CFR 1010.2 as being manufactured and assembled pursuant to the provisions of 21 CFR 1020.40.