Workaround Time definition

Workaround Time means the time taken (after the incident has been reported to the support team) until the equivalent functionality is restored without fixing the cause but using other options.
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Workaround Time means the amount of time, from the time Bank becomes aware, or should have become aware, of any Error, in which Bank shall provide a Workaround for such Error. For purposes of this definition, "Workaround" means a reasonable temporary resolution for any Error.
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Workaround Time means a short term or temporary way to restore service failures to a usable level. The workarounds are used for reducing or eliminating the Impact of an Incident or problem until a permanent solution can be implemented for severity 1 and 2 errors.
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Examples of Workaround Time in a sentence

  • Working periods are to be taken within context of the support cover period (as referred to below) CategoryTarget Response TimeTarget Workaround TimeLevel 1Within 2 HoursWithin 4 HoursLevel 2Within 4 HoursWithin 8 HoursLevel 3Within 8 HoursWithin 16 HoursLevel 4Within 24 HoursWithin 72 Hours EscalationIn the event that a workaround is not provided within the Target Workaround Time, the following escalation timings shall apply.

  • Working periods are to be taken within context of the support cover period (as referred to below) CategoryTarget Response TimeTarget Workaround TimeLevel 1Within 2 HoursWithin 4 HoursLevel 2Within 4 HoursWithin 8 HoursLevel 3Within 8 HoursWithin 16 HoursLevel 4Within 24 HoursWithin 72 HoursEscalationIn the event that a workaround is not provided within the Target Workaround Time, the following escalation timings shall apply.

  • Bank shall provide such Support Services [***], in accordance with Response Time, Workaround Time, and Resolution Time requirements set forth below at no additional cost to Company.

  • In the event that Bank fails to meet the Response Time, the Workaround Time, or the Resolution Time requirements set forth above and such failure constitutes a Severity Level I condition, Company shall [***] for each such failure.

  • Severity Level Severity Description Response Time Workaround Time Permanent Solution Time for Temporary Workaround 1 Critical problem that blocks functional usage of the Software.

  • If, during the Program Solution Warranty Period, Bank is notified by Company of any such defects in design, material, or workmanship, or of any nonconformity with the Program Solution Specifications, then Bank shall correct the applicable Program Solution, at Bank's expense and at no cost to Company, in accordance with the Response Time, the Workaround Time, and the Resolution Time requirements set forth in Section 11(f) of this Exhibit D.

  • Critical 24/7 (Telephone) < 1 Hour < 6 hours Major 24/7 (Telephone) < 3 Hours < 8 hours Medium Normal Working Hours < 8 Normal Working Hours < 5 Normal Working Days Low Normal Working Hours < 24 Normal Working Hours < 7 Normal Working Days • In the event that a Workaround is not provided within the Target Workaround Time, then the following escalation timings shall apply.

  • Service Level • Immediate email escalation to Technical Support, followed by warm handoff • Resolution Time: 24 Hours • Workaround Time: 2 Hours • Target Updates: Every hour until Resolution Service Level Credit • Six percent (6%) of the annual Cloud Services Fees paid or payable by the City for each instance where Record Storage Systems fails to address a Priority Two problem within the Resolution and Workaround times specified above.

  • Severity Level Response Time Resolution or Workaround Time Bronze Level Service Severity Response and Resolution Time provision shall be the default (break-fix, excluding parts) remote service only, unless defined in the Order Form to include parts, manufacturer’s support services and swcomms on-site engineering services (where an engineer physically attends a site).

  • In the event that a Workaround is not provided within the Target Workaround Time, then the following escalation timings shall apply.


More Definitions of Workaround Time

Workaround Time means the amount of time which elapses between the receipt of a Support Request by Provider and the provision of a solution, work around or action plan for resolution of the respective Incident. Any period of time (i) which is not within the hours of the Support Availability or (ii) in which the Customer does not comply with the Cooperation Duties shall not count as Workaround Time.
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Related to Workaround Time

  • Workaround means a change in the procedures followed or data supplied by Customer to avoid an Error without substantially impairing Customer’s use of the Software.

  • Lead Time means the quoted timeframe calculated between the date of receipt of the PO by Supplier and the Delivery Date.

  • Network Upgrades means modifications or additions to transmission-related facilities that are integrated with and support the Transmission Provider’s overall Transmission System for the general benefit of all users of such Transmission System. Network Upgrades shall include:

  • Software Upgrade means a release of Software, in object code form, or firmware, which adds new functionality and feature enhancements to the Software or Equipment. Kodak software releases that are designated as Software Upgrade will be identified A.B.x where the A &B designates the release as a Software Upgrade.

  • Software Update means a release of Software, in object code form, or firmware, which provides minor fixes, improvements and modifications to the Software or Equipment. Kodak software releases that are designated as updates will be identified A.B.x where the x designates the release as a Software Update.

  • Display fireworks means large fireworks devices that are explosive materials intended for use in fireworks displays and designed to produce visible or audible effects by combustion, deflagration, or detonation, as provided in 27 CFR 555.11, 49 CFR 172, and APA standard 87-1, 4.1.

  • Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Patch means minor modifications to the Licensed Product made by Registry Operator during the performance of error correction services. A Patch does not constitute a Version.

  • Software Release means any subsequent version of Software that RSA makes generally available to its customers who are current on their Maintenance Services fees but does not mean new Software.

  • Proposal Due Date and Time means the date and time specified in the Request for Proposal as the deadline for submitting Proposals.

  • Bug means a repeatable phenomenon of unintended events or actions during the running of a Software Device under normal conditions that results in: (a) the software component of such Software Device being unable to perform repeatedly and without interruption in the manner in which such Software Device is commonly intended to be used; or (b) the destruction or corruption of the data embodied in such Software Device.

  • technical specification means a document that prescribes technical requirements to be fulfilled by a product, process or service;

  • Software Error means a reproducible defect or combination thereof in the Software that results in a failure of the Software when used in accordance with the Documentation. Software Errors do not include those errors caused by (a) Licensee’s negligence, (b) any unauthorized modification or alteration Licensee makes to the Software, (c) data that does not conform to Licensor’s specified data format, (d) operator error, or (e) use not conforming to the Licensor’s supported technical environment specified in the Documentation.

  • Expiry Date (Data di Scadenza) means the Expiry Date as specified in § 1 of the Product and Underlying Data.

  • High-temperature coating means a high performance coating labeled and formulated for application to substrates exposed continuously or intermittently to temperatures above 204oC (400oF).

  • Synchronous Optical Network (SONET means the optical interface standard that allows inter-networking of transmission products from multiple vendors. The base rate is 51.84 Mbps (“OC 1/STS 1”) and higher rates are direct multiples of the base rate, up to 13.22 Gbps.

  • Modular building manufacturer means a person or corporation who owns or operates a

  • Commercial Software means Software developed or regularly used that: (i) has been sold, leased, or licensed to the general public; (ii) has been offered for sale, lease, or license to the general public; (iii) has not been offered, sold, leased, or licensed to the public but will be available for commercial sale, lease, or license in time to satisfy the delivery requirements of this Contract; or (iv) satisfies a criterion expressed in (i), (ii), or (iii) above and would require only minor modifications to meet the requirements of this Contract.

  • Electric System Upgrades means any Network Upgrades, Distribution Upgrades, or Interconnection Facilities that are determined to be necessary by the CAISO or Participating Transmission Owner, as applicable, to physically and electrically interconnect the Project to the Participating Transmission Owner’s electric system for receipt of Energy at the Point of Interconnection (as defined in the CAISO Tariff) if connecting to the CAISO Grid, or the Interconnection Point, if connecting to a part of the Participating TO’s electric system that is not part of the CAISO Grid.

  • Response Time means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.

  • Interconnection Activation Date means the date that the construction of the joint facility Interconnection arrangement has been completed, trunk groups have been established, joint trunk testing is completed and trunks have been mutually accepted by the Parties.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Technical Specifications A specification in a document defining the characteristics of a product or a service, such as the quality levels, the environmental and climate performance levels, the design for all needs, including accessibility for people with disabilities, and the evaluation of conformity, of product performance, of the use of the product, safety or dimensions, as well as requirements applicable to the product as regards the name by which it is sold, terminology, symbols, testing and test methods, packaging, marking or labelling, instructions for use, the production processes and methods at every stage in the life cycle of the supply or service, as well as the evaluation and conformity procedures;

  • Cold Weather Alert means the notice that PJM provides to PJM Members, Transmission Owners, resource owners and operators, customers, and regulators to prepare personnel and facilities for expected extreme cold weather conditions.