Adjuster I. Adjuster I must meet all of the following qualifications:
3.2.1. possess an active adjusting license in the State of Florida as defined by the State of Florida Department of Financial Services (“DFS”);
3.2.2. minimum of two (2) years’ adjusting multi-peril property losses;
3.2.3. minimum of two (2) years’ experience working with experts and consultants;
3.2.4. experience handling property losses;
3.2.5. knowledge of Florida property claims law and jurisdictional issues including but not limited to application of local building codes and condominium statutes;
3.2.6. physical ability to climb roofs, enter crawl spaces, and perform other physical acts necessary to provide the Services (unless exclusively performing Desk Adjusting Services);
3.2.7. ability to investigate, document, scope, and estimate damages per Citizens’ guidelines;
3.2.8. proficiency in the review, preparation, and evaluation of scope of damage and dollar estimates utilizing the estimating platform currently in use by Citizens;
3.2.9. ability to reconcile, negotiate, and settle claims with policyholder and/or their representative;
3.2.10. ability to research, analyze, and interpret policy language and Florida State law as it applies to assigned claims;
3.2.11. possess strong oral and written communication skills;
3.2.12. ability to maintain file quality in accordance with Citizens’ Best Claims Practices & Estimating Guidelines;
3.2.13. ability to properly submit Vendor invoices to Citizens in a timely manner;
3.2.14. ability to analyze claims and evaluate relevant issues with the processes established by Citizens Subrogation, Salvage, and Special Investigation work units;
3.2.15. ability to evaluate and negotiate claim settlements;
3.2.16. strong caseload management skills to include preparing reports and monitoring activities of experts when necessary; and,
3.2.17. ability to represent Citizens in claim adjudication, hearings, depositions, mediations, trials, and other court proceedings.
Adjuster I a. Two (2) years property claims experience if serving in a property claims role, including at least one (1) year property claims litigation experience; or, two (2) years experience handling third party liability claims if serving in a non-litigated liability claims role; or, two (2) years experience handling third party liability claims, including at least one (1) year experience handling third party litigated liability claims if serving in a litigated liability claims role; or,
b. Hold a Juris Doctor from an institution that is accredited by the American Bar Association, and is properly licensed as an adjuster in the State of Florida, and also has any one of the following:
i. a minimum of one (1) year claims experience; or,
ii. a minimum of forty (40) cumulative hours of training in programs that are:
1. approved by the State of Florida Department of Financial Services (“DFS”) as qualifying for continuing education for property and casualty insurance adjusters as required by Florida Statutes; Section 626.869; or,
2. approved by Citizens as qualifying towards litigated claims adjuster training; or,
3. the designation of Chartered Property Casualty Underwriter by the American Institute for Chartered Property Casualty Underwriters.
c. an attorney at law duly licensed to practice law in the State of Florida, and is in good standing with The Florida Bar, and is exempt from adjuster licensure pursuant to Florida Statutes; 626.860, and also has any one of the following:
i. a minimum of six (6) months claims experience; or,
ii. a minimum of six (6) months insurance claims litigation experience; or,
iii. a minimum of forty (40) cumulative hours of training in programs that are either:
1. approved by DFS as qualifying for continuing education for property and casualty insurance adjusters as required by Florida Statutes; Section 626.869; or,
2. approved by Citizens as qualifying towards litigated claims adjuster training; or,
3. the designation of Chartered Property Casualty Underwriter by the American Institute for Chartered Property and Casualty Underwriters.
