Agreement Management Support to OECM Sample Clauses

Agreement Management Support to OECM. OECM will oversee the Agreement and the Supplier must provide appropriate agreement management support including, but not limited to:  Assigning an OECM account executive responsible for overseeing all aspects of the Client relationship and issues, providing OECM support of the Master Agreement;  Working and acting in an ethical manner demonstrating integrity, professionalism, accountability, transparency and continuous improvement;  Promoting the Agreement within the Client community;  Attending quarterly business review meetings with OECM to review: o The previous quarter’s service level agreements (“SLAs”); o Performance management scorecard; o CSAs, Quick Quotes and upcoming opportunities will be identified to OECM (active and those pending); o Deliverables and potentially other related Products and Services to support Client’s business requirements; o Issue management and opportunities for improvement; o Review industry trends, standards, certificates, adoption of technology and any innovation; o Review of the service delivery processes; o Review the status of outstanding problems/complaints, if any; o Savings achieved; o Review and monitor performance management compliance; and o Discussion of possible enhancements to key performance indicators (“KPIs”) and SLAs.  Managing issue resolution in a timely manner (with escalation processes to resolve outstanding issues);  Monitoring, managing and reporting pricing, savings and service quality (including customer support);  Create marketing material, pricing, and product updates to share with Clients via email and in person;  Provide in person outreach to Clients to explain products and services offered by the Supplier;  Conducting surveys regularly during the Term of the Agreement to ensure customer satisfaction and support Client’s strategic directions; and,  Timely submission of reports showing invoiced Resources, the applicable CRF, and other ad hoc reports as required.
Sample 1
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Related to Agreement Management Support to OECM

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  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Document Management The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers, and documents that were made in relation to this Contract. The Contractor must retain all documents related to the Contract for five (5) years after expiration of the Contract or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at the Department of State’s Records Management website.

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality. 15.2 The Contractor is also required to provide a dedicated Account Manager for every Framework Public Body using the Framework, if required by the Framework Public Body. The service to be provided will be agreed with each Framework Public Body and may include:  regular review meetings, which may be in person at the Framework Public Bodies’ premises, by video-conference, webinar or telephone  Regular catch-up meetings/telephone calls to discuss current and on-going issues  Work with the Framework Public Bodies Contract Manager to resolve any on-going operational issues  Work with the Framework Public Body ’s Contract Manager to pro-actively introduce initiatives to:  Create efficiencies in processes  Improve the environmental performance of the contract. 15.3 It is expected that end users will contact the Contractor in the first instance to resolve any operational issues. The Account Manager will act as a point of escalation to be contacted either by end users or by the Framework Public Body’s Contract Manager should there be issues that the Contractor needs to resolve. 15.4 Further details of the roles and responsibilities of the Contractor, Authority and Framework Public Bodies are provided in Schedule 4 – Management Arrangements

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  • Management Services Agreement The term "Management Services ----------------------------- Agreement" shall mean this Management Services Agreement by and between Practice and Business Manager and any amendments hereto.

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