Issue Management. 11.1. Any issues in relation to this ISA must be reported to the designated contacts (or successors to the role) listed in Xxxxx X.
11.2. If it is not possible to resolve an issue within 10 working days or the issue may have a negative impact on either the VOA or the Billing Authority, it will be escalated to the respective contacts in the overarching ISP.
Issue Management. Use of personal information
Issue Management. 8.1. Any issues must be reported to the designated contacts (or successors to the role) listed
8.2. If it is not possible to resolve an issue in 10 working days and/or the issue may potentially have a negative impact on either VOA, or the Billing Authority, it will be escalated to the respective senior management teams.
8.3. Senior management teams will be briefed on the issue including what steps have been
Issue Management. 7.1. The Parties will make every reasonable effort to agree on the interpretation and application of this MOU.
7.2. To the extent practical, the Integrated Management Committee will resolve any differences in opinion and are committed to resolving differences in a timely manner.
1 By completing the EA within 300 days of acceptance of the Proponent’s EIS, the Agency will also be in compliance with the 365-day legislated timeline as per CEAA, 2012.
Issue Management. 9.01 The City will notify the Licensee of any matters relating to the use of the MROW or the use or operation of the Vehicles or any other nuisance that must be addressed by the Licensee. Without limiting the generality of the foregoing, the following are nuisances for the purposes of this Agreement:
(a) Permitting a Vehicle to remain parked in one location for more than 72 hours;
(b) Permitting a Vehicle to remain improperly parked;
(c) Permitting a Vehicle to be locked to anything other than a City bicycle rack; and
(d) Failure to remove a Vehicle in accordance with Article 11.00 or Article 14.00.
9.02 In the event of notification pursuant to Clause 9.01, the Licensee shall address issues identified by the City within the following timelines:
(a) Within four (4) hours of receipt of a notice;
(b) Notices received after 4pm MST shall be deemed to have been received at 8am the next day.
9.03 In the event that the Licensee fails to address the issue or nuisance in accordance with the timelines in Clause 9.02 the City may, without notice, rectify the issue and deduct the cost of City work activities associated with such rectification from the Security Deposit on a cost recovery basis. If the cost of rectification exceeds the Security Deposit, the City may invoice the Licensee for its costs incurred in such rectification.
Issue Management. Governance committees address two types of decisions:
a. Issue resolution
b. Strategic DCS program decisions as per the roles and responsibilities matrix Issues may be escalated DCS Customer issues or enterprise issues identified by DIR, DCS Customers, or Service Providers. Issues are escalated following the escalation process described below. Strategic decisions may be identified by DIR, DCS Customers, or Service Providers. Both decision types are treated the same by the committees
c. All DCS Customers have an opportunity to see the issue
d. DIR performs triage and routes unresolved issues to appropriate committees
e. All DCS Customers have an opportunity to document their perspective f. Agency committee members will review positions/perspectives in order to represent their partner agencies in the meeting
Issue Management. Response time SLA Application technical support Root cause analysis Manage IBM PMR process Escalation through IBM channels Application user questions Supported hours 09:00-17:00 (GMT) 07:00-19:00 (GMT) 07:00-19:00 (GMT) Supported days Monday to Friday Monday to Sunday Monday to Sunday Web portal Email Onboarding review Telephone Monthly status reporting Quarterly service review Annual application audit Application monitoring IBM issue/patch notifications Best-practice tips & techniques Application housekeeping Software patching Transition of new application Consulting days included 0 12 24 Included in tier Excluded from tier
Issue Management. The recording and reporting of events that have happened and will have an adverse effect on a Plan, from a delivery point of view (i.e. impacting the delivery of the Plan to budget, schedule or quality needs) or from a benefits realization point of view (i.e. impacting the proposed realization of benefits post-implementation).
Issue Management. (a) Where issues arise in the delivery of Services, You will report all problems to the Sage help desk in a timely manner. Sage service centre personnel will be available during Business Hours.
(b) Where issues arise in relation to these Service Levels, Sage will:
(i) maintain a log of all problems that are reported by You. This includes problems caused by You;
(ii) respond to and resolve all problems in accordance with the Issue Resolution Process outlined in these Service Levels; and
(iii) liaise with third parties (where it considers this necessary) to facilitate the timely resolution of issues.
Issue Management. 1 2.0 Organization Plan ...................................................... 1 2.1 Organization Analysis .............................................. 1 2.1.1 Commencement Date Organization Chart ......................... 1 2.1.2 Commencement Date Assignments ................................ 2 2.2 Facilities Management Plan ......................................... 2 2.2.1 Work Assignment Locations .................................... 2 2.2.2 Office Space ................................................. 2
