Altiris Support. Altiris' obligation to provide Xxxxx 0 and Level --------------- 3 Support is conditioned upon Compaq providing Level 1 Support, and doing so in accordance with the requirements in this Agreement and at a level of quality consistent with standard practices in the industry. Altiris shall provide Level 2 Support and Level 3 Support to Compaq, at no charge but subject to payment of the license fees in Section 7 of this Agreement, during the Initial Term and any Compaq Renewal, subject to payment of the amounts indicated in Section 11.6. In connection with that, Altiris shall provide Compaq with a telephone number and an e-mail address that Compaq may use to request such support. Altiris shall make commercially reasonable efforts to provide quality support. Altiris is not required to correct any program error caused by (a) Compaq's incorporation or attachment of a feature, program, or device to the Licensed Software, or any part thereof; (b) any nonconformance caused by accident, transportation, neglect, misuse, alteration, modification, or enhancement of the Licensed Software; (c) any program errors resulting from hardware (other than the Compaq Products) or software not provided for by Altiris; (d) the failure to provide a suitable installation environment; (e) use of the Licensed Software for other than the specific purpose for which the Licensed Software is designed; (f) use of the Licensed Software on any systems other than the Compaq Product; (g) Compaq's use of defective media or defective duplication of the Licensed Software; or (h) Compaq's failure to incorporate any New Releases and Update/Maintenance Releases previously released by Altiris to Compaq which corrects such program error.
Altiris Support. Altiris' obligation to provide Level 2 and --------------- Level 3 Support is condixxxxxx upon Compaq providing Level 1 Support, and doing so in accordance with the requirements in this Agreement and at a level of quality consistent with standard practices in the industry. Altiris shall provide Level 2 Support and Level 3 Support to Compaq, at no charge but subject to payment of the license fees in Section 7 of this Agreement, during the Initial Term and any Compaq Renewal, subject to payment of the amounts indicated in Section 11.6. In connection with that, Altiris shall provide Compaq with a telephone number and an e-mail address that Compaq may use to request such support. Altiris shall make commercially reasonable efforts to provide quality support. Altiris is not required to correct any program error caused by (a) Compaq's ---------------------------- *This provision is the subject of a Confidential Treatment Request.
