Answering Customer Service representative: [Greeting Sample Clauses

Answering Customer Service representative: [Greeting. What is the nature of your call? If Member refers to concerns regarding the Specialty Pharmacy program or receiving prescription drugs by mail, Customer Service must ascertain whether the Member is an HIV/AIDS Member. If Member is an HIV/AIDS Member, Customer Service then states: • I am authorized to address your concerns, including by granting you a waiver from the Specialty Pharmacy program so that you can you can fill your prescription for HIV/AIDS medications at your local retail network pharmacy. Please tell me your concerns. Privacy Concerns Scenario #1 Member’s Concern: “I don’t want anyone to see my medication package.” “I don’t feel like OptumRx/mail service is private enough.” “I live with other people and my mail isn’t secure enough.” “There are times I may not be there when it’s delivered and someone else could open it.” “Someone else handles my mail so there is a possibility he/she could open the box.” “I’m concerned about my receiving medication at work.” Customer Service Response: [choice of one] • Your privacy is our top concern. If you’re not already aware, let me reassure you that the box has no information identifying the contents. Does that address your concern? • Your privacy is our top concern. Did you realize we can ship your medication to any address or location? Would changing the address to which we ship your medication address your concern? • Your privacy is our top concern. Did you know I can require a signature for the package so it can only be delivered directly to you or someone you designate? Would that address your concern? (The response chosen will depend on the precise nature of the concern expressed.) If Member answers “no” or “not really” or otherwise indicates that the response does not fully satisfy her concerns, proceed to Part II.A. If Member answers “yes” or otherwise indicates the response satisfies her concerns, proceed to Part II.B. Privacy Concerns Scenario #2 Member’s Concern: “I don’t like the information inserted with my medication because others might see it.” Customer Service Response: • Your privacy is our top concern. Every pharmacy is required either by the FDA or pharmacy practice regulations to provide drug information with prescriptions. However, if you would prefer, I can request that additional information and brochures about HIV/AIDS not be included in your packages. Would that address your concern? If Member answers “no” or “not really” or otherwise indicates that the response does not fully sati...
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Related to Answering Customer Service representative: [Greeting

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Lead Customer Service Agent Baggage Addressed to Customer Service Agents, Central Baggage Performance Agents and Central Baggage Tracing Agents. Selection will be on the basis of basic classification seniority. NOTE: Secondary consideration to be given to Lead Station Attendants, Station Attendants, Cargo Communications Operators, Station Attendants – Part-Time, all Cabin Servicing & Cleaning Attendants (full time and part-time) at the point only.. Selection will be on the basis of the applicant’s seniority in basic classification.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Grievance Representatives Within 30 working days after the execution of this Agreement, the Union shall furnish the Xxxxxxx with a list of all persons authorized to act as the Chapter and UPI Local Grievance Representatives and shall update the list as changes occur. The designated Chapter Grievance Representative shall be an employee of the University and shall have the responsibility to meet classes, office hours, and other assigned duties and responsibilities. If the responsibilities of the Chapter Grievance Representative require rescheduling of the representative's University duties, the representative may, with the approval of the Xxxxxxx, arrange for the rescheduling of such duties or their coverage by colleagues. Such approval shall not be unreasonably withheld. The provisions of Article 15.4. shall also apply to the UPI Local Grievance Representative if he or she is an employee of the University.

  • INDEPENDENT PERSONAL SERVICES 1. Income derived by a resident of a Contracting State in respect of professional services or other activities of an independent character shall be taxable only in that State except in the following circumstances, when such income may also be taxed in the other Contracting State:

  • Grievance Representative Employees presenting a grievance under Step 2 shall be represented by a representative of the Union.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • DEPENDENT PERSONAL SERVICES 1. Subject to the provisions of Articles 16, 18 and 19, salaries, wages and other similar remuneration derived by a resident of a Contracting State in respect of an employment shall be taxable only in that State unless the employment is exercised in the other Contracting State. If the employment is so exercised, such remuneration as is derived therefrom may be taxed in that other State.

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