Answering Customer Service representative: [Greeting Sample Clauses

Answering Customer Service representative: [Greeting. What is the nature of your call? If Member refers to concerns regarding the Specialty Pharmacy program or receiving prescription drugs by mail, Customer Service must ascertain whether the Member is an HIV/AIDS Member. If Member is an HIV/AIDS Member, Customer Service then states: • I am authorized to address your concerns, including by granting you a waiver from the Specialty Pharmacy program so that you can you can fill your prescription for HIV/AIDS medications at your local retail network pharmacy. Please tell me your concerns. Privacy Concerns Scenario #1 Member’s Concern: Customer Service Response: [choice of one] • Your privacy is our top concern. If you’re not already aware, let me reassure you that the box has no information identifying the contents. Does that address your concern? • Your privacy is our top concern. Did you realize we can ship your medication to any address or location? Would changing the address to which we ship your medication address your concern? • Your privacy is our top concern. Did you know I can require a signature for the package so it can only be delivered directly to you or someone you designate? Would that address your concern? (The response chosen will depend on the precise nature of the concern expressed.) If Member answers “no” or “not really” or otherwise indicates that the response does not fully satisfy her concerns, proceed to Part II.A. If Member answers “yes” or otherwise indicates the response satisfies her concerns, proceed to Part II.B. Privacy Concerns Scenario #2 Member’s Concern: Customer Service Response: • Your privacy is our top concern. Every pharmacy is required either by the FDA or pharmacy practice regulations to provide drug information with prescriptions. However, if you would prefer, I can request that additional information and brochures about HIV/AIDS not be included in your packages. Would that address your concern? If Member answers “no” or “not really” or otherwise indicates that the response does not fully satisfy her concerns, proceed to Part II.A. If Member answers “yes” or otherwise indicates the response satisfies her concerns, proceed to Part II.B. Privacy Concerns Scenario #3 Member’s Concern: Customer Service Response: [choice of one] • Your privacy is our top concern. We do have extended telephone service hours from 7 am to 9 pm Central Standard Time, Monday through Friday, and 8 am to 7 pm Saturdays and Sundays. Does that address your concern? • I understand your concern. Did you ...
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Related to Answering Customer Service representative: [Greeting

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Grievance Representatives Within 30 working days after the execution of this Agreement, the Union shall furnish the Xxxxxxx with a list of all persons authorized to act as the Chapter and UPI Local Grievance Representatives and shall update the list as changes occur. The designated Chapter Grievance Representative shall be an employee of the University and shall have the responsibility to meet classes, office hours, and other assigned duties and responsibilities. If the responsibilities of the Chapter Grievance Representative require rescheduling of the representative's University duties, the representative may, with the approval of the Xxxxxxx, arrange for the rescheduling of such duties or their coverage by colleagues. Such approval shall not be unreasonably withheld. The provisions of Article 15.4. shall also apply to the UPI Local Grievance Representative if he or she is an employee of the University.

  • INDEPENDENT PERSONAL SERVICES 1. Income derived by a resident of a Contracting State in respect of professional services or other activities of an independent character shall be taxable only in that State unless he has a fixed base regularly available to him in the other Contracting State for the purpose of performing his activities. If he has such a fixed base, the income may be taxed in the other State but only so much of it as is attributable to that fixed base. 2. The term “professional services” includes especially independent scientific, literary, artistic, educational or teaching activities as well as the independent activities of physicians, lawyers, engineers, architects, dentists and accountants.

  • DEPENDENT PERSONAL SERVICES 1. Subject to the provisions of Articles 16, 18 and 19, salaries, wages and other similar remuneration derived by a resident of a Contracting State in respect of an employment shall be taxable only in that State unless the employment is exercised in the other Contracting State. If the employment is so exercised, such remuneration as is derived therefrom may be taxed in that other State. 2. Notwithstanding the provisions of paragraph 1, remuneration derived by a resident of a Contracting State in respect of an employment exercised in the other Contracting State shall be taxable only in the first-mentioned State if: a) the recipient is present in the other State for a period or periods not exceeding in the aggregate 183 days in any twelve-month period commencing or ending in the tax year concerned, and b) the remuneration is paid by, or on behalf of, an employer who is not a resident of the other State, and c) the remuneration is not borne by a permanent establishment or a fixed base which the employer has in the other State. 3. Notwithstanding the preceding provisions of this Article, remuneration derived in respect of an employment exercised aboard a ship or aircraft operated in international traffic by a resident of a Contracting State, may be taxed in that State.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Union Representative Visits The Union shall inform the Employer in advance whenever the designated representatives of the Union intend to visit the Employer’s premises for the purpose of conducting Union business. Such visits shall not interfere with the normal operations of the worksite. Reasonable accommodation will be made to allow the Presidents of the Unions to have access to union members to conduct union business.

  • Nurse Representatives The Employer agrees to recognize two (2) Nurse Representatives for the purpose of dealing with grievances and conducting Union interviews.

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