Audit of Service Levels. No more than annually, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately owe to City the applicable Performance Credit.
Audit of Service Levels. No more than once per year, County shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to County but not paid, Contractor shall immediately owe to County the applicable Performance Credit.
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately pay to City the applicable Performance Credit.
Audit of Service Levels. No more than quarterly, County or County's agent shall have the right to audit Vendor's books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to County but not paid, Vendor shall immediately owe to County the applicable Performance Credit.
Audit of Service Levels. No more than quarterly, GCHP shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify Service Level achievement and to determine correct payment of any Service Level Credit.
Audit of Service Levels. Subscriber or Subscriber’s agent shall have the right to audit Service Provider’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to Subscriber but not paid, Service Provider shall immediately owe to Subscriber the applicable Performance Credit.
Audit of Service Levels. No more than quarterly, EBCE or EBCE’s agent shall have the right to audit Service Provider’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to EBCE but not paid, Service Provider shall immediately owe to EBCE the applicable Performance Credit.
