Audit of Service Levels. No more than annually, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately owe to City the applicable Performance Credit.
Audit of Service Levels. No more than once per year, County shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to County but not paid, Contractor shall immediately owe to County the applicable Performance Credit. EXHIBIT 3 PRIVACY AND SECURITY AGREEMENT
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately pay to City the applicable Performance Credit. Appendix E Disaster Recovery Plan Moovel Disaster Recovery Plan Our infrastructure is hosted with AWS and other critical applications we rely on are SaaS vendors. Our risk for outages is reduced due to the structure of our services being cloud based. The Compliance team is part of our third-party vendor program to ensure that we engage with vendors who meet our requirements around availability. We do plan to do a tabletop exercise in December to document our plan to work around several different types of outages. We are also working on documenting BCP plans at a department level. Within AWS, our platform has been architected to be highly available running inside a single AWS region using multiple availability zones for failover. Our primary set of services run as Docker containers on multiple AWS Elastic Container Service hosts, running across two availability zones, with load balancing provided by AWS Elastic Load Balancers. Our database clusters all use AWS Relational Database Service instances, which provide primary/secondary failover clusters across two availability zones. In normal operation, services in both availability zones serve traffic. In the event of an availability zone outage, load balancers will shift the traffic to the availability zone that is still functional. If the primary database fails, RDS will automatically promote the secondary server and all database queries will automatically shift to the newly promoted server. Appendix F TASK ORDER REQUEST FORM San Francisco Municipal Transportation Agency Contract No. and Title: Task Title: Date Initiated: Type of Request: New Task Order- No. XX Modification - No. (attach approved original and all modifications to date) Task Start Date: Modification Start Date: Estimated Completion Date: Funding Source: Proposed Task LBE Goal: XX% Project Title: Scope of Services to be Performed: Description Deliverables: Description Date Req’d Quantity SFMTA P-648 (4-18) E-1
Audit of Service Levels. No more than quarterly, County or County's agent shall have the right to audit Vendor's books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to County but not paid, Vendor shall immediately owe to County the applicable Performance Credit.
Audit of Service Levels. Subscriber or Subscriber’s agent shall have the right to audit Service Provider’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to Subscriber but not paid, Service Provider shall immediately owe to Subscriber the applicable Performance Credit.
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately owe to City the applicable Performance Credit. Appendix E Disaster Recovery Plan Appendix F [“Business Associate Addendum” or “Insurance Waiver”, as applicable] P-648 (4-19) 42 of __ [Contract ID ]
Audit of Service Levels. No more than quarterly, GCHP shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify Service Level achievement and to determine correct payment of any Service Level Credit.
