Audit of Service Levels Sample Clauses

Audit of Service Levels. No more than annually, Citizens or Citizens’ agent shall have the right to audit Vendor’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Service Credit. Where it is determined that any Service Credit was due to Citizens but, as the case may be, has not yet otherwise been applied or paid, Vendor shall immediately owe to Citizens the applicable Service Credit.
Sample 1Sample 2Sample 3See All (16)
AutoNDA by SimpleDocs
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately owe to City the applicable Performance Credit.
Sample 1Sample 2Sample 3See All (12)
Audit of Service Levels. No more than once per year, County shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to County but not paid, Contractor shall immediately owe to County the applicable Performance Credit. EXHIBIT 3 PRIVACY AND SECURITY AGREEMENT
Sample 1Sample 2
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately pay to City the applicable Performance Credit. Appendix E Disaster Recovery Plan Moovel Disaster Recovery Plan Our infrastructure is hosted with AWS and other critical applications we rely on are SaaS vendors. Our risk for outages is reduced due to the structure of our services being cloud based. The Compliance team is part of our third-party vendor program to ensure that we engage with vendors who meet our requirements around availability. We do plan to do a tabletop exercise in December to document our plan to work around several different types of outages. We are also working on documenting BCP plans at a department level. Within AWS, our platform has been architected to be highly available running inside a single AWS region using multiple availability zones for failover. Our primary set of services run as Docker containers on multiple AWS Elastic Container Service hosts, running across two availability zones, with load balancing provided by AWS Elastic Load Balancers. Our database clusters all use AWS Relational Database Service instances, which provide primary/secondary failover clusters across two availability zones. In normal operation, services in both availability zones serve traffic. In the event of an availability zone outage, load balancers will shift the traffic to the availability zone that is still functional. If the primary database fails, RDS will automatically promote the secondary server and all database queries will automatically shift to the newly promoted server.
Sample 1
Audit of Service Levels. No more than quarterly, County or County's agent shall have the right to audit Vendor's books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to County but not paid, Vendor shall immediately owe to County the applicable Performance Credit.
Sample 1
Audit of Service Levels. Subscriber or Subscriber’s agent shall have the right to audit Service Provider’s books, records, and measurement and auditing tools to verify Service Level Standard achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to Subscriber but not paid, Service Provider shall immediately owe to Subscriber the applicable Performance Credit.
Sample 1
Audit of Service Levels. No more than quarterly, City shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify service level obligations achievement and to determine correct payment of any Performance Credit. Where it is determined that any Performance Credit was due to City but not paid, Contractor shall immediately owe to City the applicable Performance Credit. Appendix E Disaster Recovery Plan Appendix F [“Business Associate Addendum” or “Insurance Waiver”, as applicable] P-648 (4-19) 42 of __ [Contract ID ]
Sample 1
AutoNDA by SimpleDocs
Audit of Service Levels. No more than quarterly, GCHP shall have the right to audit Contractor’s books, records, and measurement and auditing tools to verify Service Level achievement and to determine correct payment of any Service Level Credit.
Sample 1

Related to Audit of Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Cost of Services Political Subdivision shall share some expenses for the above services, supplies and equipment. Additional elections may lower costs for each entity, and election cancellations may raise costs for each entity. It is understood that other political entities may wish to participate in the use of the County’s electronic voting equipment and polling locations, and it is agreed that Contracting Officer may enter into other contracts with entities for those purposes on terms and conditions generally similar to those set forth in this Agreement. Only the actual expenses directly attributable to this Agreement and any prorated shared expenses may be charged to Political Subdivision, plus a 10% administrative fee.

  • Performance of Services The Contractor is responsible for fully meeting all obligations set forth in the Contract and for providing Product in accordance with the Contract or any Authorized User Agreement.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Statement of Service The employer shall, in the event of resignation or termination of employment, provide upon request to an employee whose employment has been terminated a written statement specifying the period of employment and the classification or type of work performed by the employee.

  • Payment of Services 1. For courses taught at a High School facility utilizing High School teachers who are qualified by the Dallas College using Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) standards to teach college level courses, Dallas College shall pay as follows:

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!