Service Level Credit Sample Clauses

Service Level Credit. If Graylog fails to achieve the above Service Level Commitment for the Graylog Cloud Service over a calendar quarter measurement period, Customer may claim a credit for such Graylog Cloud Service as provided below which will result in an extension to the Customer’s term. AVAILABILITY PER CALENDAR QUARTER CREDIT 100 NO CREDIT Less than 99.9% 8 Hours Less than 99.0% 1.5 Days Less than 95.0% 3 Days

Service Level Credit a In any month that we fail to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services you are eligible for a service level credit on your account. b To be eligible for a service level credit:  Your account must be in good standing  Service interruption incidents must be notified to us through the myTourplan online support system.  A ticket requesting the credit must be submitted through the the myTourplan online support system.  Service credit requests must be submitted within the month following the uptime guarantee failure  Service credit requests must contain ticket numbers detailing the associated service interruption incidents.

Service Level Credit. For each Interruption of Service occurring on a working day and lasting more than 24 hours after the interruption has been reported to Stilog through the Approved Procedures below, and after Stilog has duly reviewed the Interruption, Stilog shall provide a Service Level Credit of no more than one (1) month of the License fees due for that month by the Licensee to Stilog. Any Interruption of Service which is less than 24 continuous hours after the said Interruption of Service has been reported following the Approved Procedure below shall not be eligible for an award of Service Level Credits. Any Interruption of Service occurring on or reported on a non-working day, US public holiday or French public holiday will be accounted for an Interruption of Service starting on the next working day at midnight. Hours of Interruption of Service occurring on a non-working day, US public holiday or French public holiday do not count toward this 24 hours limit. The Licensee cannot combine several discontinuous Interruptions of Service to meet this calculation. In no case shall the Service Level Credit exceed the cloud subscription fees paid by Licensee to Stilog for the month in which the Interruption of Service occurred.

Service Level Credit. Marco agrees to provide Client a credit or, in its sole discretion, another remedy, for a Service that fails to meet Service Availability requirement below, except as provided in Subsection 6.1, below. Marco makes no representation or warranty that the Service will be available at all times. Temporary disruptions in Marco Cloud Voice Services shall not constitute a breach of this SLA or the Agreement. Marco provided Client service credits are not to exceed 50% of the aggregate monthly recurring rate designated on the SOP for the Product that is unavailable. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS SLA, THE CLOUD VOICE AGREEMENT OR THE AGREEMENT, THE RELIEF SET FORTH IN THIS SECTION 6 SHALL BE CLIENT’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO BREACH OF THIS SLA AND THE FAILURE OF OR NON- PERFORMANCE OF THE MARCO CLOUD VOICE PRODUCTS. 6.1 If the monthly Service Availability is less than 99.90% after the report by Client to Marco of an Outage, Client must request a credit in writing to Xxxxxxxxxxxxx@Xxxxxxxx.xxx (including in the communication their ticket number from the open trouble ticket) within fifteen (15) calendar days of the event. Marco shall issue the Client the applicable amount indicated below as a credit, and not as a penalty. ▪ Marco will not provide Client with a credit if the monthly Service Availability based on the above criteria is at least 99.90%. ▪ Marco shall provide Client a credit in an amount equal to five percent (5%) of the monthly recurring charge set forth in the SOP if the monthly Service Availability based on the above criteria is 99.00% to 99.89%. ▪ Marco shall provide Client a credit in an amount equal to ten percent (10%) of the monthly recurring charge set forth in the SOP if the monthly Service Availability based on the above criteria is 98.00% to 98.99%. ▪ Marco shall provide Client a credit in an amount equal to fifteen percent (15%) of the monthly recurring charge set forth in the SOP if the monthly Service Availability based on the above criteria is 95.00% to 97.99%. 6.2 There shall be no credits for Outages: SCHEDULE D – PERFORMANCE SPECIFICATIONS PERFORMANCE SPECIFICATIONS FOR UNIFIED COMMUNICATIONS AS A SERVICE (“UCAAS”) ENTERPRISE: Performance Standards:

Service Level Credit. (s) shall mean the monetary amount(s) that Supplier shall be obligated to pay to Gap (or apply against Monthly Charges) in the event of a Service Level Default, subject to *.

Service Level Credit. For purposes of this subsection, “SLA” refers to the Applicable Service Level Agreement purchased by the Client, whether Essentials, Standard, and Enterprise. In the event that the Company fails to meet the specified response times as per the SLAs for any given incident/ticket, the Client shall be eligible for a service credit calculated based on the following formula: Total Service Credit = ((Actual Response Time/SLA’s Defined Maximum Time) - 1) * Monthly cost for service on the specific device Credit Limitations: a. There shall be a cap of one Total Service Credit per incident/ticket, irrespective of the duration beyond the SLA’s Defined Maximum Time. b. The Total Service Credit awarded for any non-compliance of the SLA’s Defined Maximum Time must exceed $10.00. Any calculated credit amounting to less than or equal to $10.00 shall be deemed void and not payable. c. The Total Service Credit applicable for a specific device in any given month shall not exceed the monthly fee charged by the Company for that specific device. d. The Total Service Credit applicable shall not provide credit for more than four (4) of the Client’s clearly associated devices. e. If there is no clear association of the device with the incident, then there shall be no credit. Credit Request Process: THE CLIENT AGREES THAT THE COMPANY SHALL NOT BE LIABLE TO THE CLIENT FOR ANY CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH ANY NON- COMPLIANCE WITH THE SLA SPECIFIED HEREIN. THE SERVICE LEVEL CREDITS OUTLINED IN THIS SECTION ARE THE SOLE AND EXCLUSIVE REMEDY AVAILABLE TO THE CLIENT FOR ANY SLA NON- COMPLIANCE BY THE COMPANY. THE PROVISIONS OF THIS WAIVER SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.

Service Level Credit. In the event that any of the statements/documents are mailed more than two (2) days late due solely to the fault of FIS, Client may request and will be entitled to receive a processing credit equal to ***** percent (*****%) of that month’s computer processing, laser printing, folding, inserting, mail preparation and postal presorting charges (“Processing Charge”) for such late statements/documents for each business day that FIS is late in mailing such statements/documents. In no event shall the total of any such credits exceed that month’s total Processing Charge. In no event shall Client receive a service level credit for printing errors and a credit for late statements/documents for the same occurrence. Any such credit shall be Client’s sole and exclusive remedy. The service level credits described in this section shall not apply during the first sixty (60) days following the Commencement Date.

Service Level Credit a. In any month that we fail to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services you are eligible for a service level credit on your account. b. To be eligible for a service level credit: • Your account must be in good standing • Service interruption incidents must be notified to us through the myTourplan online support system. • A ticket requesting the credit must be submitted through the myTourplan online support system. • Service credit requests must be submitted within the month following the uptime guarantee failure • Service credit requests must contain ticket numbers detailing the associated service interruption incidents. c. Your sole and exclusive remedy for failure to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services shall be the provision of service level credits in accordance with this Schedule. Failure to meet the 99% up-time guarantee will not be deemed to be a breach of the Agreement.

Service Level Credit. The Service Level Credit in the Summary Table above will be multiplied by each day that the average is above the Service Level. The Egregious Service Level Credit will be multiplied by each hour that is above the Service Level.

Service Level Credit. 2.1.4.1 SAP shall be deemed to have met its obligations pursuant to the SLAs as stated above by reacting within the allowed time frames in ninety-five percent (95%) of the aggregate cases for all SLAs within a Calendar Quarter. In the event Licensee submits less than twenty (20) messages (in the aggregate for all SLAs) pursuant to the SLAs stated above in any Calendar Quarter during the Enterprise Support term, Licensee agrees that SAP shall be deemed to have met the its obligations pursuant to the SLAs stated above if SAP has not exceeded the stated SLA time-frame in more than one support message during the applicable Calendar Quarter.