Backorder Fill Report has been revised: Upon request, the Contractor shall provide the Department a report within two five business days providing the following: the Product name and Product ID, reason for shortage, and plan of action when delivery may be expected or suggested replacement. The Contractor will ship backorders within five business days of the original order, unless special circumstances apply.
Backorder Fill Report. 15 4.3.1 Delivery Timing contains the following definition of the On Time Delivery Calculation: “The delivery timing rate is calculated by the number of orders multiplied by two business days and then divided by the sum of all business days to fill and deliver orders.” Isn’t the intent of the metric to calculate the number of orders that are delivered on time (within 2 business days)? A simpler and more accurate calculation would be: The delivery timing rate is calculated by the total number of orders delivered within 2 days divided by the total number of orders. Example: 99 orders delivered within 2 days/100 total orders = 99.0% On Time Delivery. This is similar to the language in the current Office Consumables contract. Will the state agree to change the method in which On Time Delivery is calculated? Yes, reference Addendum 1, Section 4.3.1 Delivery Timing. 16 4.7 Price Adjustments The state Is requiring quarterly catalog updates for price increases and monthly catalog updates for price decreases resulting in monthly changes to the catalog price file. This creates a significant work load for the state Contract Administrator and the vendor, and also creates an issue for state Agencies that use MFMP for their purchases. At each price change, agencies may create a requisition under one set of pricing and by the time it is approved in MFMP and the Purchase Order is issued, pricing may have updated resulting in invoicing that does not match the Purchase Order. This creates additional work and frustration for the end user. In order to provide a better customer experience, will the state consider updating this section to allow all price updates on a quarterly basis? Yes, reference Addendum 1, Section 4.7 Price and Product Adjustments.
