Business Process Services (BPS) Strategy Sample Clauses

Business Process Services (BPS) Strategy. The BPS strategy involves the restoration of normal business operations after an unexpected event which has disrupted all or part of the business process. From a Business perspective, this is the most critical phase of the whole BCP. The BPS strategy will either follow directly the Infrastructure recovery phase or will be directly initiated after a serious emergency incident affecting normal business operations depending upon the disaster impact. Supplier’s BCP approach is be based on the RTO and RPO (refer Schedule A-1-1-2) and Application Criticality (refer Schedule A-1-1-3). When implemented, the BCP/DR plan will establish availability of employees, and workspace with the required technology and network access to carry out the designated assignments, within the proposed recovery plan and time frames Supplier’s multi location delivery organization provides a first level of BCP/ DR of about fifty percent (50%), wherever the in-scope processes provide minimal scale and scope to have operations to be distributed equally in two different cities. For such processes, in the event of a complete facility-level outage at any of the one location, fifty percent (50%) of the business remains unaffected on account of being in a different city. After completion of Phase 2, processes that are transactional in nature (excludes roles like Business Analysts, Business System Analyst and Project Management) and delivered from a single location, For all critical processes performed at the primary site, Supplier will create a Final minimum of twenty-five percent (25%) BCP capacity by cross training resources with similar skills and expertise at alternate locations The actual availability of the seats during an outage will also be determined by the severity of the event, and the actual BCP/ DR plan prepared during the start of the engagement will fully cover these aspects During the transition planning phase Supplier will identify critical processes within the critical Business Functions which will be prioritized over other processes, subject to a cap of the maximum available BCP capacity in the back up location. Please refer to Schedule F (Supplier Facilities) for identified critical Business Functions by Delivery locations.