Choice Counseling and Enrollment Activities Sample Clauses

Choice Counseling and Enrollment Activities. 4.1.1 The Contractor shall have a sufficient number of trained, qualified and experienced Choice Counselors available in-person at Medicaid Eligibility Offices, and other locations throughout Puerto Rico, as determined by ASES, as well as through the Call Center and electronic modes of communication. Unless otherwise specified by ASES, said staff shall be available in the following schedule, though ASES at its discretion and with forty-eight (48) hours advance notice, may occasionally, under exceptional circumstances, require Contractor to make resources available to perform Choice Counseling on Saturdays and/or Sundays and/or holidays:
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