CHROMEBOOK TECHNICAL SUPPORT. Technical support will be available in the Library through the Chromebook Help Desk. Services provided include the following: ● Hardware maintenance and repairs ● Password resets ● User account support ● Coordination and completion of warranty repairs ● Distribution of loaner Chromebooks ● ALL REPAIRS must be completed by HELP DESK STAFF 11. CHROMEBOOK FAQ’s
CHROMEBOOK TECHNICAL SUPPORT. All initial technical support will start at the Technology Department. If the Chromebook can not be fixed or repaired at that time, it will be sent to the District Technology Department. A loaner Chromebook will be issued to the student while their Chromebook is being repaired. All repairs on District-owned Chromebooks must be performed at the District by District staff. CHROMEBOOK FAQs
CHROMEBOOK TECHNICAL SUPPORT. 11. Chromebook Frequently Asked Questions (FAQ)
CHROMEBOOK TECHNICAL SUPPORT. If repair is necessary for a High School Chromebook then a Technology Staff member must submit a technology request for repair. Technology Staff members will provide: ● Hardware maintenance and repairs ● Password resets ● User account support ● Coordination and completion of warranty repairs Technology Staff can provide: ● Charging of a Chromebook if deemed necessary and acceptable ● Loaning of a Chromebook if one is available ● Submission of repair tickets
CHROMEBOOK TECHNICAL SUPPORT. All Chromebooks that are not working properly need to be turned into the teacher immediately. If deemed necessary, the school administrator will issue a replacement. ALL REPAIRS OF ANY KIND NEED TO BE COMPLETED BY RSA TECH. DEPT. ONLY
CHROMEBOOK TECHNICAL SUPPORT. All repair requests must be made to the GDRSD Department of Technology & Digital Learning Help Desk system. All staff has access to this portal to assist students with tickets. ● If a student experiences an issue with their Chromebook while in class, they will notify the teacher of the issue. ● If a student has an issue with his/her Chromebook while at home, during remote learning, the student should email a member of the Department of Technology & Digital Learning (see contact information below). ● Students will be notified when their issue has been resolved. Service and repairs will be documented and reviewed to ensure the proper use and/or maintenance of the Chromebook. Excessive requests for service/repair are subject to review by the school administration. On behalf of the Department of Technology & Digital Learning, we look forward to supporting our students and staff during this period of hybrid and remote learning. Please don’t hesitate to reach out to us with questions and/or concerns! Sincerely, Xxxx Xxxxxxxx Director of Technology & Digital Learning xxxxxxxxx@xxxxx.xxx Xxxx Xxxxx Xxxxxxx Xxxxxxx Xxxxxx Xxxxxx Network Administrator Data Administrator Systems Administrator xxxxxx@xxxxx.xxx p xxxxxxx@xxxxx.xxx xxxxxxx@xxxxx.xxx Xxxxxxx Xxxxxxxx Xxxx Xxxxxxx Network Technician Network Technician
CHROMEBOOK TECHNICAL SUPPORT. The Library Help Desk will be the first point of contact for repair of the Chromebooks. If the Help Desk is closed please go to the I.T. Dept. Services provided by the Help Desk include: • Password Identification • User account support • Coordination of warranty repair • Distribution of loaner Chromebooks • Hardware maintenance and repair • Operating System or software configuration support • Restoring Chromebook to factory default • System software updates Diman Regional will allow a buy-out option at the conclusion of a student's senior year. Students will be allowed to keep their Chromebook after graduation if they pay a $100.00 fee to the Greater Fall River Vocational School District. Students will be allowed to use a four year payment play allowing for a payment of $25.00 per year. Diman Regional Technology: General Guidelines: o Students will have access to forms of media and communication which is in support of education and research and in support of educational goals and objectives at Diman Regional. Access to media and communication beyond these specific uses will not be supported or allowed. o Students are responsible for their ethical and educational use of the technology resources of Diman Regional. o Access to Diman Regional's resources is a privilege and not a right. Each employee, student, and/or parent will be required to follow the rules of the Diman Regional Technology Acceptable Use Policy. Violations of these rules will result in the loss of privileges as well as other disciplinary action as defined by the district’s Acceptable Use Policy, Parent/Student Handbook, or other policies. o Recognizing that it is impossible to define every instance of acceptable and unacceptable use, it will be at the discretion of the school administration to use judgment as to what is acceptable in any undefined instances that may arise. o Transmission of any material that is in violation of any federal or state law is prohibited. This includes, but is not limited to the following: confidential information, copyrighted material, threatening or obscene material, and computer viruses. o Any attempt to alter data, the configuration of a computer, or the files of another user, without the consent of the individual, school administrator, or technology administrator, will be considered an act of vandalism and subject to disciplinary action in accordance with school discipline policy. o All users of the district’s technology resources and/or school network must s...
CHROMEBOOK TECHNICAL SUPPORT. The Technology Department coordinates the repair work for Chromebooks. Services provided include the following: ● Hardware maintenance and repairs ● Password Idenancalon ● User account support ● Operating system of software configuration support ● Application information ● Reimaging hard drives ● Updates and software installations ● Coordination of warranty repairs
CHROMEBOOK TECHNICAL SUPPORT. ● MSD OF NORTH XXXXX COUNTY will provide technical support, maintenance and repair during school hours. ● The Chromebook Help Desk located in the Library or Tech Center will be a point of contact for repair of the Chromebooks. After a technology ticket is received, services provided by the Help Desk include: ○ Password Identification ○ User account support ○ Coordination of warranty repair ○ Distribution of loaner Chromebooks ○ Hardware maintenance and repair ○ Operating System or software configuration support ○ Restoring Chromebook to factory default ○ System software updates ● Any attempt to repair outside of MSD OF NORTH XXXXX COUNTY will result in the Student and Parent being charged the full replacement cost. ● A regular summer maintenance plan is scheduled and all devices will be collected at the end of school. Every attempt will be made to re-issue the same serial # device at the start of the next school cycle for the life-cycle of the Chromebook.
CHROMEBOOK TECHNICAL SUPPORT. The Technology Office located in the Library will be a point of contact for repair of the Chromebooks. Services provided by the Technology Office include: ● Password Identification ● User account support ● Coordination of warranty repair ● Distribution of loaner Device ● Hardware maintenance and repair ● Operating System or software configuration support ● Restoring Chromebook to factory default ● System software updates Technology Acceptable Use: General Guidelines: ○ Students will have access to forms of media and communication which is in support of education and research and in support of educational goals and objectives at FJSHS. Access to media and communication beyond these specific uses will not be supported or allowed. ○ Students are responsible for their ethical and educational use of the technology resources of the FJSHS. ○ Access to the FJSHS technology resources is a privilege and not a right. Each student, and/or parent will be required to follow the rules of the Corporation’s Acceptable Use Agreement. Violations of these rules will result in the loss of privileges as well as other disciplinary action as defined by the district’s Acceptable Use Agreement, Plan of Discipline, or other policies. ○ Recognizing that it is impossible to define every instance of acceptable and unacceptable use, it will be at the discretion of the Technology Director and/or school administration to use judgment as to what is acceptable in any undefined instances that may arise. ○ Transmission of any material that is in violation of any federal or state law is prohibited. This includes, but is not limited to the following: confidential information, copyrighted material, threatening or obscene material, and computer viruses. ○ Any attempt to alter data, the configuration of a computer, or the files of another user, without the consent of the individual, school administrator, or Technology Director, will be considered an act of vandalism and subject to disciplinary action in accordance with school discipline policy. ○ All users of the district’s technology resources and/or school network must sign the district’s Acceptable Use Agreement and abide by the rules defined in the district’s Acceptable Use Agreement. This is in addition to the rules and policies that this document (Student Acceptable Use Agreement) contains.
