Compensation for Remote After Hours Support Clause Samples

Compensation for Remote After Hours Support. Nurses designated by the Employer to be available by telephone or computer to provide patient care support, shall be recognized as being on standby and shall be compensated for the total actual time spent on the telephone at time and one half (1.5), with a minimum of one (1) hour pay. An Employee who receives more than one call in a thirty (30) minute period, shall be compensated on the basis of one continuous period. For the purposes of clarity, the following examples explain how this article will be applied: Example 1 - Employee receives a call at 10:30 that takes ten minutes to complete and a second call that is received at 10:45 that also takes ten minutes to complete. The second call was received within thirty minutes of the first call and both were completed within thirty (30) minutes. The Employee shall be paid for one (1) hour at the rate of time and a half (1.5). Example 2 - The Employee receives a call at 10:30. The Employee is off the phone researching an issue relating to the first call and receives a second call on a separate matter at 10:45. The follow-up and resolution of the issues relating to the first and second call took the Employee one (1) hour and fifteen (15) minutes. The Employee shall be paid for one (1) hour and fifteen (15) minutes at the rate of time and one half (1.5). When “called back” to work, Article 21.7 shall apply.