Complaint, Inquiry and Service Requests Data Sample Clauses

Complaint, Inquiry and Service Requests Data. Contractor shall provide information on the number of Complaints, Inquiries service requests received from Customers, Generators, or other Person by category (e.g., missed pickups, noise Complaints, scheduled On-Call Bulky Item Collection Events, Overage events, Billing concerns, property damage claims, requests for information, delivery of Recycling Tote-Bags, inventory of Recycling Tote-Bags etc.). Complaint summary, for each month and cumulative for Rate Year to date, summarized by nature of Complaint, Inquiry and service request on a compatible computer disc or other memory device approved by Agency. The categorization of Complaints, Inquiries and service requests shall be agreed-upon by the Agency, SBWMA, and Contractor prior to the Commencement Date, and shall be adjusted during the Term upon agreement between Agency, SBWMA and Contractor.
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Related to Complaint, Inquiry and Service Requests Data

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