Continuity of Service Provision. The Parties agree that the obligations of the Parties in this Agreement continue notwithstanding the existence of any Dispute.
Continuity of Service Provision. Your counsellor has made provisions for storage of case notes and continuity of service provision in the event of incapacitation or death. Our goal is to provide you with the best possible service. If, after a few sessions you feel the therapeutic relationship is not working or if you have any complaints, we ask that you first bring these to the attention of your counsellor. If having spoken to your counsellor and you still have some concerns or if you feel you cannot bring up your complaint with him/her you may contact the centre manager on 0892484028. In addition, all counsellors and psychotherapists at RISE Counselling and Psychotherapy are either accredited or working towards accreditation with a relevant professional organisation such as IACP or IAHIP. You may also raise your complaint with the relevant organisation to which your counsellor is affiliated.
Continuity of Service Provision.
2.2.1 It is intended that there is no regression of service to customers though this delegation. This includes handling all Revenues and Benefits calls in accordance with the Service Level Agreement with the Revenues and Benefits Partnership.
2.2.2 Information on the nature of all customer contacts by telephone will be recorded on the Lagan Customer Relationship Management (CRM) system at all times even if the call is forwarded to back office service teams for resolution and closure
2.2.3 Harborough customers will continue to be directed to a single customer services contact telephone number. Calls to this number will be diverted to Charnwood so that they can be answered by a dedicated team of advisors.
2.2.4 Service transition will be planned as part of the establishment of the contact centre project.
