Resolution of Defects. IGLOO’s resolution of defects may take the form of new code, new or supplementary operating instructions or procedures, workarounds or any other commonly used method for correcting defects, as IGLOO deems appropriate. Customer shall be consulted during such resolution efforts that require new software code and shall have an opportunity if requested by Customer to test before use in live production. The formal acceptance process outlined in the Agreement shall be followed unless the parties agree in writing (including via email) upon an alternative.
Resolution of Defects. Software defects reported during the contractually agreed warranty period shall be resolved by rec- tification or replacement, at Securiton’s discretion. A workaround or suppression of a defect is a permitted form of rectification. Multiple rectifications and replacements are permitted. If the rectification or replacement also fails, the user is entitled to withdraw from this Agreement. The user’s declaration to withdraw from this Agreement ends their right to use the App. Any licence fee charged to the user shall be reimbursed. Any further warranty claims by the user (including the right to reduce the licence fee, or payment of damages) are hereby explicitly disclaimed. Limits Securiton shall be relieved of its warranty obligations if a defect in the App is the result of circum- stances beyond its control. The technical data, specifications and descriptions in Securiton’s user documentation or other doc- umentation (including app stores) do not constitute an assurance, unless Securiton explicitly states in writing that they constitute an assurance.
Resolution of Defects. If Seller's Response indicates that Seller disagrees either with the assertion of a matter as a Defect, or the Defect Value thereof, the parties shall meet and negotiate in good faith upon a resolution thereof. If the parties cannot agree on such resolution within 15 Days following the date of Seller's Response, then either party may submit the matter to binding arbitration as set forth below.
Resolution of Defects. The Client must promptly notify Evologic of any defect identified in a Service provided by Evologic under this Agreement. Upon receipt of a notice the Parties must use commercial and reasonable efforts to resolve any such defect identified in that notice.
Resolution of Defects. In the event of a Defect of the Services, Proov Group shall promptly find a solution, depending on the severity of the Defect : -in the event of a Critical Defect, Proov Group shall provide a solution within two (2) business hours ; - in the event of a Major Defect, Proov Group shall provide a solution within fourty-eight (48) business hours ; -in the event of a Minor Defect, Proov Group shall provide a solution within seventy-two (72) business hours In order to facilitate the resolution of errors, the Customer shall provide all relevant information regarding the problem, Customer Account, circumstances leading to the problem, confirmation of Customer’s configuration details including the Operating system (IOS or Android) that is used. Proov Group shall be exonerated from its obligation regarding support in case of: - improper use of the Services, or any use contrary to the Documentation, wether by the Customer or by any person authorized by the Customer; - any failure of the Customer to perform or observe any of its obligations under this Agreement; - infringement of Proov Group’s intellectual property rights by the Customer; - attempted access by the Customer to the Application’s source code without Proov Group’s written consent; - any attempt of the Customer or a third party, to modify the data being processed by the Application, using an external tool.
Resolution of Defects. Changefirst is obliged to resolve all justified defects. In so far as Changefirst is not able to resolve defects entirely and permanently, Changefirst shall make available a workaround, if this is technically possible and feasible. As part of this Changefirst is obliged to import and implement workarounds or corrections inclusive of all connected configuration jobs and adjustments. The import and implementation of workarounds or corrections may not restrict the operation or Third Parties more than absolutely necessary. Should Changefirst realise that the import and implementa- tion of workarounds or corrections would restrict the operation or Third Parties more than reasonably, then Changefirst shall immediately inform the Client. Should Changefirst be able to justifiably prove that a defect reported by Client cannot be attributed to the Application, then Changefirst shall inform Client immediately per Email.
