Customer Complaints Factor Sample Clauses

Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.
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Customer Complaints Factor. If Mesaba’s number of customer complaints (calculated in accordance with the Section 2.10(c)(iv) of the Agreement) is greater than *** per *** enplaned Revenue Passengers for a Performance Period, Northwest shall receive from Mesaba $*** per enplaned Revenue Passenger during the applicable Performance Period. If Mesaba’s number of customer complaints is less than *** per *** enplaned Revenue Passengers, Northwest shall pay to Mesaba $*** per enplaned Revenue Passenger, and if Mesaba’s number of customer complaints is less than *** per *** enplaned Revenue Passengers for such Performance Period, Northwest shall also pay to Mesaba an additional $*** per enplaned Revenue Passenger during such Performance Period.
Sample 1
Customer Complaints Factor. If Mesaba's number of customer complaints (calculated in accordance with Section 2.10(d)) is greater than [*] per 1,000 enplaned revenue passengers for a Performance Period, Northwest shall receive from Mesaba [*] during the applicable Performance Period. If Mesaba's number of customer complaints is less than [*] per 1,000 enplaned revenue passengers, and if Mesaba's number of customer complaints is less than [*] per 1,000 enplaned revenue passengers for such Performance Period, Northwest shall also pay to Mesaba an additional [*] during such Performance Period.
Sample 1
Customer Complaints Factor. The number of customer complaints (the “Customer Complaints Factor”) received by Midwest in respect of Regional Airline Services during any Performance Period shall be no greater than [*] standard deviations worse than Midwest Actual Performance for the number of customer complaints for the same Performance Period. The number of customer complaints shall be determined by Midwest by dividing (i) the total number of RAI-caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Midwest.
Sample 1

Related to Customer Complaints Factor

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Service Level Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A.

  • Complaints Deal with complaints and correspondence of Institutions and Account holders directed to or brought to the attention of the Administrator;

  • Service Levels (1) DTI shall perform the Services in accordance with the service levels (the "Service Levels") as may be agreed to from time to time in writing by DTI and the Funds (the "Service Level Agreement"). Failure to perform in a manner which equals or exceeds the Service Levels shall result in fee credits ("Fee Credits") or the Funds' right to terminate this Agreement, as set forth in the Service Level Agreement.

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity.

  • Notice of Complaints Each Purchaser shall promptly notify the applicable Seller upon becoming aware of any complaint concerning any Serviced Appointment made by any party to the Serviced Corporate Trust Contract, any Securityholder, any Credit Enhancement Provider or any rating agency.

  • Customer Service As between Fig and Developer, Developer shall be solely responsible for providing and maintaining customer service and technical support in the Territory to Distributors and end users with respect to the Licensed Game (including, for the avoidance of doubt, any Distributors and end-users of Fig pursuant to Fig Sales (as defined below)). Such customer service and technical support shall be of a quality that is comparable to such customer service and technical support as Developer provides for its other “top-tier” titles. For the purposes of this Section, “customer service” means the resolution of issues pertaining to the Licensed Game in the following general categories: payment processing, order inquiries, replacements and refunds, and technical support.

  • Data Processing System, Program and Information (a) The Investment Company shall not, solely by virtue of this Agreement, obtain any rights, title and interest in and to the computer systems and programs, including all related documentation, employed by FTIS in connection with rendering services hereunder; provided however, that the records prepared, maintained and preserved by FTIS pursuant to this Agreement shall be the property of the Investment Company.

  • Adverse Events Subsequent to the date hereof, there shall not have occurred any of the following: (i) a suspension or material limitation in trading in securities generally on the New York Stock Exchange, the NASDAQ National Market or the NASDAQ Global Market, (ii) a general moratorium on commercial banking activities in the People’s Republic of China or New York, (iii) the outbreak or escalation of hostilities involving the United States or the People’s Republic of China or the declaration by the United States or the People’s Republic of China of a national emergency or war if the effect of any such event specified in this clause (iii) in your reasonable judgment makes it impracticable or inadvisable to proceed with the public offering or the delivery of the Shares on the terms and in the manner contemplated in the Prospectus, or (iv) such a material adverse change in general economic, political, financial or international conditions affecting financial markets in the United States or the People’s Republic of China having a material adverse impact on trading prices of securities in general, as, in your reasonable judgment, makes it impracticable or inadvisable to proceed with the public offering of the Shares or the delivery of the Shares on the terms and in the manner contemplated in the Prospectus.

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