Customer Feedback System. Private Party is required to achieve an average score of seventy percent (70%) for dining experience on the SANParks‟ Customer Satisfaction Survey System. The Survey shall request customers‟ feedback on at least the following, staff friendliness and service, food presentation, quality of food and value for money.
Customer Feedback System. 46.9.1 Where customer Feedback Systems are implemented, this will be done in conjunction/collaboration with the Private Party. The Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the AENP Xxxx Braai Facility .
Customer Feedback System. Where customer Feedback Systems are implemented, this will be done in conjunction/collaboration with the Private Party. The Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the Spa Facility.
Customer Feedback System. Where customer Feedback Systems are implemented, this will be done in conjunction/collaboration with the Private Party. The Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the Phabeni Education Centre.
Customer Feedback System. Where customer Feedback Systems are implemented, this will be done in conjunction/collaboration with the Private Party. The Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the Geelbek Restaurant and with related tourism activities.
Customer Feedback System. (a) The Operator must provide and operate a Service Desk, in accordance with the requirements set out in item 5 of Schedule 3, from the Commencement Date and for the duration of the Term.
(b) Without limiting the requirements of this clause 6.13 or Schedule 3, the Operator must:
(i) manage and resolve all customer complaints in accordance with the TfNSW Customer Complaints Policy including by promptly dealing with and responding to all complaints and feedback referred from the TfNSW Customer Feedback System and the Xxxxxxxxxxxx.xxxx Website;
(ii) record all complaints or feedback received by the Operator in the TfNSW Customer Feedback System and complete the entry of all relevant data in relation to the management of complaints in respect of the Ferry Services in accordance with the TfNSW Customer Complaints Policy;
(iii) obtain and maintain sufficient software licences in respect of the TfNSW Customer Feedback System, and ensure that sufficient staff are trained to use that system, to enable the Operator to perform its obligations under this clause 6.13; and
(iv) comply with TfNSW's directions in relation to a standardised approach to the complaints handling software used as part of the TfNSW Customer Complaints Policy (including by ensuring that any other complaints management software used by the Operator is compatible and integrated with the software used by TfNSW).
(c) Nothing in this clause 6.13:
(i) limits the Operator's responsibility for resolving calls or complaints received by the Operator either directly or through the TfNSW Customer Feedback System or the Xxxxxxxxxxxx.xxxx Website; or
(ii) makes TfNSW responsible for resolving calls or complaints received through the Operator directly or through the TfNSW Customer Feedback System or the Xxxxxxxxxxxx.xxxx Website.
Customer Feedback System. Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the picnic site. The Survey shall request customers’ feedback on at least the following, staff friendliness and service, food presentation, quality of food, value for money, cleanliness of the site and the toilet facilities and whether they would recommend their friends to visit the picnic site.
Customer Feedback System. A Customer Survey Programme including a Mystery Guest Programme could be implemented by SANParks to measure quality. The Private Party will be required to collaborate with SANParks in the implementation of such Programmes and/or other customer surveys in the Treehouse Camp Facility.
Customer Feedback System. Where customer Feedback Systems are implemented, this will be done in conjunction/collaboration with the Private Party. The Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the Groote Xxxxxx Estate Tea Room and Restaurant.
Customer Feedback System. Where customer Feedback Systems are implemented, this will be done in conjunction/collaboration with the Private Party. The Private Party is required to achieve an average score of seventy-five percent (75%) for the experience at the Boulders Retail Facility.
