Customer Inquiries: Asserted Service Failures Sample Clauses

Customer Inquiries: Asserted Service Failures. (i) GE shall conduct its communications with Customers under Program Financing Contracts and Program Stream Financings in a courteous, prompt and efficient manner and shall use its commercially reasonable efforts to answer Customers’ and IKON’s inquiries relating to Program Financing Contracts and Program Stream Financings on Business Days via an “800” or other toll-free telephone line from 8:00 AM to 8:00 PM (New York City time). Customer inquiries received when no personnel are available shall be recorded electronically and responded to promptly.
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Customer Inquiries: Asserted Service Failures. (i) GE will conduct its communications with Customers under Program Financing Contracts in a courteous, prompt and efficient manner and will use its commercially reasonable efforts to answer Customers’ and IKON’s inquiries relating to Program Financing Contracts on Business Days via an “800” or other toll-free telephone line from 8:00 AM to 8:00 PM (New York City time). Customer inquiries received when no personnel are available will be recorded electronically and responded to promptly. (ii) GE will notify IKON (including through the dispute resolution tool used by IOS Capital immediately prior to the Pre-Closing Merger), within three (3) Business Days after GE’s receipt of notice of any assertion by any Obligor under a Program Financing Contract that an IKON Company or any of its respective agents or contractors has failed to comply with any of its Equipment Service Obligations or other obligations to such Obligor. Any such notice by GE shall (A) to the extent delivered through the dispute resolution tool referenced above, be in accordance with the past practices of IOS Capital immediately before giving effect to the Pre-Closing Merger, and (B) in all other cases, include a copy of any related written assertion, the identity of the Customer and, to the extent GE has knowledge thereof, the nature of the Customer’s assertions as to the failure of the applicable IKON Company or any of its respective agents or contractors to comply with any such obligations (each, an “Asserted Service Failure”)).
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Related to Customer Inquiries: Asserted Service Failures

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