Customer Replaceable Units (CRU. On a case by case basis Gap shall decide whether a problem is reasonably resolvable through use of CRU. For reported Problems determined by Gap to be reasonably resolvable through use of a CRU, Supplier will ship theapplicable CRU to the designated Covered Location in accordance with the applicable Service Levels set forth in Exhibit B (Service Level Agreement), at which point Gap store personnel will be responsible for removing the defective CRU from the malfunctioning Covered Machine, replacing the defective CRU with the replacement CRU provided by Supplier. Gap shall not be entitled to identify a Problem as resolvable through use of a CRU unless the underlying part is listed on Table C.10 to Exhibit C. Supplier and Gap will mutually agree on updates to Table C.10 to Exhibit C.
Customer Replaceable Units (CRU. On a case by case basis Gap shall decide whether a problem is reasonably resolvable through use of CRU. For reported Problems determined by Gap to be reasonably resolvable through use of a CRU, Supplier will ship the applicable CRU to the designated Covered Location in accordance with the applicable Service Levels set forth in Exhibit B (Service Level Agreement), at which point Gap store personnel will be responsible for removing the defective CRU from the malfunctioning Covered Machine, replacing the defective CRU with the replacement CRU provided by Supplier and, unless otherwise instructed by Supplier, using commercially reasonable efforts to return the defective CRU to Supplier within * after Gap’s receipt of the replacement CRU. Gap shall not be entitled to identify a Problem as resolvable through use of a CRU unless the underlying part is listed on Table C-12.1 to Exhibit C. Supplier may update Table C-12.1 to Exhibit C from time to time with Gap’s approval which shall not be unreasonably withheld or delayed. Replaced CRU parts shall be returned as specified above employing the process set forth in Section 7 (Gap Retained Responsibilities) of this Attachment A below. If Gap has not returned a replaced CRU part to Supplier within * of shipment by Supplier of the replacement CRU, Supplier may invoice Gap Store Support for the replaced CRU at the amount set forth on Table C-12.1 to Exhibit C; however, if Gap returns the replaced CRU within * after receipt of the replacement CRU from Supplier, Supplier shall credit Gap for any amounts already invoiced. Supplier will notify both the store and Gap Store Support within * of the replacement CRU shipping if the replaced part has not been received by Supplier. Supplier shall continue to provide to Gap “Non-returnable Parts as needed throughout the Term of the Agreement. Gap shall not incur any charge for Non-returnable Parts and the Non-returnable Parts will not be required to be returned to Supplier. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
