Customer Responsibilities for Managed Devices. Physical Verification of Managed Devices. Upon Verizon’s request, Customer will reboot the Managed Devices, provide the LED light statuses of any third party telecommunications provider NTU where applicable, verify equipment power, verify if all cables are securely connected, and insert a loopback plug. • Accessing Managed Devices. Unless otherwise directed or allowed by Verizon, Customer shall not access, configure, amend, modify, repair or remove Managed Devices. Customer grants to Verizon all access rights to Managed Devices as required to provide Managed Global Network. • In Band Access. Customer must : o not add, move or remove devices, licenses or administrators to or from the applicable Customer Portal, in order to ensure that devices, licenses and administrators are those provisioned by Verizon, and shall not modify the administrators that are used for the provisioning and fault monitoring interface with Verizon’s systems. At all times, Verizon must have write administrative access to Managed Devices for provisioning and management through the applicable Customer Portal. o for Managed Devices under Physical Management, provide Verizon read access to the Managed Device configuration, and maintain any software licenses associated with Managed Devices. Customer will provide Verizon the Simple Network Management Protocol (SNMP) read/write community string to any Managed Device whose configuration it wants Verizon to automatically back up. • Out of Band Access (OOB). If required by Verizon, Customer will provide OOB Access to each Managed Device over a separate PSTN line (Analog OOB) or wireless connection (Wireless OOB). Customer will not interfere with OOB Access or use it for any other purpose than enabling OOB management by Verizon. Disconnecting OOB Access voids any applicable SLAs. For Customer Sites with two or more circuits, Customer may utilize the alternate circuit or Wireless Back Up options where the alternate circuit or wireless back up is used in lieu of either Analog OOB or Wireless OOB for inline management access to the Managed Devices, either connecting into two separate Managed Devices or into a single Managed Device. Verizon also offers the No OOB option to Customers that do not have OOB Access or back up access. • Change Management Request. Customer will notify Verizon via Customer Maintenance Change Management Request via the VEC of any Customer maintenance that may affect Managed Devices. • Wireless Signal. Where wireless primary ...
