CUSTOMER SATISFACTION RETURNS Clause Samples
The Customer Satisfaction Returns clause establishes the customer's right to return products if they are not satisfied with their purchase. Typically, this clause outlines the conditions under which returns are accepted, such as time limits (e.g., within 30 days of purchase), the requirement for products to be unused or in original packaging, and the process for obtaining refunds or exchanges. Its core practical function is to provide assurance to customers, encouraging purchases by reducing the perceived risk and offering a clear remedy if expectations are not met.
CUSTOMER SATISFACTION RETURNS. Visioneer defines customer satisfaction returns as the return of product with which a customer is not happy because it is defective or not what the customer wanted and which is returned to Best Buy within thirty (30) days of original end-user purchase. If the product is new and has never been opened, Best Buy Co., Inc. will return it to the shelf. If the product is not resellable as new, the Vendor agrees to accept its return. Returned products need to be substantially complete. That is, the package must include the principle items and accessories ordinarily included with the product from the Vendor. Vendor agrees to accept customer satisfaction returns and to refund the then current cost of goods to Best Buy Co., Inc. via debit memo issued by Best Buy Co., Inc.
CUSTOMER SATISFACTION RETURNS. 1. At HP's sole discretion, HP will provide credit to the Direct Reseller for Products returned by dissatisfied end-user Customers ("Customer Satisfaction Returns").
2. Products must be on HP's then current, applicable Product Exhibit, and Direct Reseller must be authorized under this Agreement to resell such Product.
3. HP will not accept defective or damaged Products as customer satisfaction returns. Demonstration units, consignment units, and remarketed Products are not included in the scope of this policy. All software Products must be removed from any hardware Product prior to its return to HP.
4. Prior to any return, Direct Reseller must verify the Product is eligible to be returned. Direct Reseller must obtain an RMA number by calling Direct Reseller's HP customer support representative for each return. Products may be shipped freight collect, using a carrier designated by HP, and must be accompanied by a packing slip which identifies the Product numbers, quantities, number of boxes, Direct Reseller's internal customer tracking number, HP customer base number, and specifies the return as a Customer Satisfaction Return. The RMA number must appear on the packing slip, and on the outside of all boxes returned to HP.
5. Direct Reseller is responsible for ensuring the Customer Satisfaction Return is properly packaged.
6. HP must receive Customer Satisfaction Returns within forty-five (45) days of the Direct Reseller's receipt of an RMA number.
7. HP will not accept Product returns from Direct Resellers who do not have a valid direct buying Agreement for the specific Products with HP.
8. HP will provide credit to Direct Reseller for Products returned by dissatisfied Customers, provided that such Products shipped by HP within the United States are returned to HP within sixty (60) days of shipment to Direct Reseller or end-user Customers, or within ninety (90) days of shipment by HP for Products shipped from outside the United States. Product Returns for customer satisfaction purposes may not exceed two percent (2%) of HP shipments to Direct Reseller during the previous Quarter.
9. At HP's discretion, HP will repair or replace any Product to a condition as warranted, or Direct Reseller will be entitled to a refund of the purchase price upon return of the Product to HP.
10. Customer Satisfaction Returns, combined with Defective Returns, may not exceed the aggregate Return Cap of three percent (3%) of the HP shipments to Direct Reseller during the previous Qu...
CUSTOMER SATISFACTION RETURNS. Dealer may return, for a full credit, any of the subscriber Telephone Packages returned to Dealer by a subscriber in the first thirty (30) days after the subscriber's purchase of the Telephone Package. provided that the Telephone Package is returned complete, with all accessories that came with the product, with less than 30 minutes of usage and with proof of purchase. Dealer will furnish such Telephone Package information as Cricket or its Designated Supplier reasonably requests to verify the timeliness of the returns.
CUSTOMER SATISFACTION RETURNS. Sprint will accept customer satisfaction returns from, and refund the sales price of Products purchased from Sprint by End-Users, in accordance with VMU’s Return Policy in effect at the time of the End-User’s purchase of the Products from Sprint. To the extent provided in VMU’s Return Policy, Sprint will receive a credit equal to the Price for each Product returned by an End-User and returned to VMU, less the amount of any credit issued by VMU to Sprint in accordance with Section 8 of this Agreement. All such Products shall be returned, at Sprint’s expense, to VMU.