Customer Security Contact. Customer is responsible for ensuring Kong at all times has updated and accurate Customer contact information for the appropriate person for Kong to notify regarding data security issues relating to the Software, with each such Customer contact’s current information to be provided by Customer through Kong’s support portal or included in the Order Form, if applicable.
Customer Security Contact. In each SRF, Customer will identify a primary security contact, and this person will be designated as an Administrator. In addition, Customer will identify between 2 and 4 secondary security contacts, and these personnel will also be designated as Administrators and will belong to the Super User group. Customer will ensure that all Administrators (including those who are designated as primary and secondary security contacts) are available and can be contacted by Orange at all times. The Users will report all Incidents to the Administrators. The Administrators are responsible for calling the GCSC to report any Incidents. The GCSC will only respond to Incidents and service requests reported by an Administrator to the GCSC by telephone or via the Portal. All communications between the GCSC and the Administrators will be made in English, unless otherwise agreed in writing by both Parties. Customer will notify Orange of any changes to the primary security contact in writing, on Xxxxxxxx's letterhead, and such notification must be signed by a senior manager in Customer’s organization. The primary security contact will ensure that: (a) all security contact information contained in the SRF are up-to-date, and (b) Orange is notified before and after any planned outages or configuration changes to Customer's IT Infrastructure or network-related services.
