Customer Service Call Center (Call Center Sample Clauses

Customer Service Call Center (Call Center. (a) Contractor and Covered California shall maintain a Call Center with the following hours of operation . i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time) Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Dental Plan Issuers in Covered California for Small Business are not required to provide customer service support on weekends. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental documents for Service Center Hours of Operation provided on Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the supplemental documents for Service Center Hours of Operation provided on the Contractor’s Covered California extranet website (Carrier Management (External) page, PMD Resources, Service Center Hours of Operation) require prior agreement of Covered California. (b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.
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Customer Service Call Center (Call Center a) During Open Enrollment Period,Contractor and Covered California shall maintain a Ccall Ccenter with the followingcall center hours of operationshall be, unless otherwise agreed by Covered California, . i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to eight six o’clock (68:00) ) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by Covered California. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m., and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust hours as required by customer demand with prior agreement of Covered California. Contractor shall inform Covered California of its standard call center hours and any planned changes to the call center hours during non-Open Enrollment Periods.
Sample 1Sample 2
Customer Service Call Center (Call Center a) Contractor and Covered California shall maintain a Call Center with the following hours of operation. i. Standard Operating hours for the Covered California and the Contractor Call Center shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time). Contractor may adjust hours as required by customer demand with prior agreement of Covered California. ii. Contractor shall also maintain Special Operating Hours for its Call Center as specified by Covered California in the supplemental document “Service Center Hours of Operation Matrix” referenced on the Contractors extranet website provided by Covered California (Carrier Management (External), PMD Resources, OE 2023 Hours of Operations file). Contractor may adjust hours as required by customer demand; hours that are less than those stated in the “Service Center Hours of Operation Matrix” (Carrier Management (External), PMD Resources, OE 2023 Hours of Operations file) require prior agreement of Covered California. b) Covered California Plan Management Division shall inform Contractor when updates have been made to the “Service Center Hours of Operation Matrix” including any changes to the Standard Operating hours, such as for Open Enrollment and specified holidays.
Sample 1
Customer Service Call Center (Call Center a) Contractor and Covered California shall maintain a Call Center with the following hours of operation: i. Monday through Friday eight o’clock (8:00) a.m. to (6:00) p.m. (Pacific Standard Time). Contractor may adjust hours as required by customer demand with prior agreement of Covered California.
Sample 1

Related to Customer Service Call Center (Call Center

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

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