Customer Service Satisfaction Account Planning Sample Clauses

Customer Service Satisfaction Account Planning. Account Management Marketing Initiatives The division of non-revenue objective categories will be jointly decided between the Account Representative and their manager with no category accounting for less than of the non-revenue objectives. All non-revenue objectives and measurement tools will be jointly decided between the manager and Account Representative. If the manager and Account Representative are unable to jointly establish the non-revenue objectives, the Account Representative has the right to appeal, in accordance with Clause 1 (vi) above. Account Representatives will receive an incentive payment for each revenue category, as follows: (a) Customer Service Satisfaction I - Customers will be surveyed on the following dimensions. The total number of surveys to be done will be decided between the manager and the Account Representative: Accessibility Problem-Solving Delivery Competence Communications Attitude Account Planning 1 Measurements will be based on the following areas with the understanding that all areas may not be included. The Account Representative and the manager will decide which areas are included: Account Profiles/Plans Territory Plans Formal Customer Planning Meetings (Agenda, Minutes, Target Set number of meetings) Opportunity Analysis Partnership Guides Client Blueprints Account Management I - 3 Measurements based on criteria such as the following: Teamwork: Communications Involvement Recognition Process: Industry Knowledge Account Base Management Analysis of Trends Base, etc. Revenue Forecasting Marketing Initiatives 1 3 Measurements based on criteria such as the following: Focus on Network Services and Based on Network Usage: Measurement may be based on minutes or messages Measurement may be based on the number of lines by Integrated Office System: Measurement may be number of Message Managers, by
Sample 1
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Related to Customer Service Satisfaction Account Planning

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Health Spending Account (HSA Wellness Spending Account (WSA)/Registered Retirement Savings Plan (RRSP) utilization rates;

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Health Spending Account contributions by the Executive will cease on the Effective Date. The Executive may submit claims against the balance accrued to the Effective Date, until the end of the calendar year in which the Effective Date occurs.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

  • Flexible Spending Accounts Employees in the unit shall have access to the County’s flexible spending account program, which provides employees with the options of dependent care assistance benefits with a calendar year maximum of $5,000, and medical expense reimbursement benefits with a calendar year maximum of $2,400. The County shall maintain this plan in compliance with IRC §125. Employee premiums for flexible spending account benefits shall be deducted on a pre-tax basis from employee pay.

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Income Collection, Transaction Processing, Account Administration of a basis point per annum on the average net assets of the Fund.

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