Customer Service Unit Sample Clauses

Customer Service Unit. The Vendor shall maintain a Customer Service Unit to perform all aspects of customer service to assist Participants, prospective Participants, providers, etc., regarding all aspects of the Plan. Calls to this unit shall be accepted and answered promptly by a live customer service representative during the hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding State holidays set forth in section 110.117, Florida Statutes, and in accordance with PG-7 and PG-8 of Exhibit B: Performance Guarantees.
Sample 1Sample 2
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Customer Service Unit a. Contractor shall maintain a customer service unit dedicated, but not necessarily exclusive, to performing all aspects of Member-related customer service and shall include a call center. Calls to this unit shall be accepted and answered promptly during hours mutually agreed upon by the Parties, currently Monday through Friday 9 a.m. to 6 p.m. (EST), excluding State holidays set forth in section 110.117, Florida Statutes. b. Contractor shall maintain a toll-free customer service number, which will permit access anywhere in the United States. Customer service unit is subject to pertinent requirements in the Performance Guarantees section. c. Contractor shall record one hundred percent (100%) of all customer service calls. Audio copies of call recordings must be provided to the Department within three (3) Business Days upon request. Call recording must be provided electronically.
Sample 1
Customer Service Unit a. Contractor shall maintain a customer service unit dedicated, but not necessarily exclusive, to performing all aspects of Member-related customer service. Calls to this unit shall be accepted and answered promptly by a live customer service representative during hours as agreed upon by the Department. b. Contractor shall maintain an exclusive toll-free customer service number, which will permit access anywhere in the United States. Customer service unit is subject to pertinent requirements in the Performance Guarantees section. c. Contractor shall record 100 percent of all customer service calls from Members. Audio copies of call recordings must be provided to the Department within three (3) Business Days upon request. For any request comprising less than five (5) transcripts, such request shall be provided to the Department within three (3) Business Days upon request; any larger transcript request shall be provided on a timely and commercially reasonable basis. Call recording and transcripts of call notes must be provided electronically.
Sample 1
Customer Service Unit. The Vendor shall maintain a Customer Service Unit, comprised of employees of the Vendor (not contracted or temporary labor) to perform all aspects of customer service to assist Participants, prospective Participants, providers, etc., regarding all aspects of the Plan. Calls to this unit shall be accepted and answered promptly by a live customer service representative during the hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding State holidays as defined in the Contract and in accordance with PG-6 and PG-7 of Attachment B: Performance Guarantees. The Vendor shall maintain with the Department a current list of Vendor’s holidays.
Sample 1

Related to Customer Service Unit

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Description 2.1 General

  • Software Use Case Red Hat Enterprise Linux Developer Suite Subscription Services for Red Hat Enterprise Linux Developer Suite are available for Development Purposes only.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

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