Customer Support Portal Sample Clauses
Customer Support Portal. The End user can contact Somnetics Support Team by telephone or e-mail during the Service Hours by giving the reference to the ticket number generated by the Customer Support Portal. The End user acknowledges that the rendering of the Support by Somnetics, within the Response Times mentioned below will depend on the information provided by the End user. Based on the information sent by the End user, Somnetics shall fix the Support Call category and provide the services herein covenanted as considered appropriate.
Customer Support Portal. An online platform for Customer to submit and track support tickets and access the Licensor’s support knowledge database. Support Services do not include development, consulting or technical training. Any additional tasks derived from the ticket beyond knowledge transmission, and not specified hereunder, such as development, documentation, specific testing or remote access will be charged on an hourly basis unless otherwise agreed in writing by the parties. The Support Services and Maintenance Services are collectively referred to as the “Services.” 5. Service Modification. Modifications to the scope of the Support Services may be made from time to time by Licensor and will be notified to Customer in writing.
Customer Support Portal. An online platform for Customer to submit and track support tickets and access the Licensor’s support knowledge database.
Customer Support Portal. Online platform for customers to submit and track support tickets and access the support knowledge database. Support Services do not include development, consulting or technical training. Any additional tasks derived from the ticket beyond knowledge transmission, and not specified hereunder, such as development, documentation, specific testing or remote access will be charged on an hourly basis unless otherwise agreed in writing by the parties. The Support Services and Maintenance Services are collectively referred to as the “Services.” C. Service Modification. Modifications to the scope of the Maintenance Services and/or Support Services may be made from time to time by AlienVault and will be notified to Customer in writing.