Support Tickets Sample Clauses

Support Tickets. A “Ticket” is defined as a request for support entered via the Aqua Support Portal (defined below), associated with the Licensee accounts, and given a unique identifier. All times associated with a Ticket shall be governed by timestamps of activity in the Aqua Support Portal.
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Support Tickets. Customer’s authorized contacts may submit support tickets (“Tickets”) through an online portal - 7 days a week / 24 hours a day. Customer will designate a limited number of authorized contacts to be the point of contact for submitting Tickets and communicating with HRC to resolve Tickets.
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Support Tickets. When a client contacts the NSC by email, telephone or via the web, the support center personnel will create a support ticket. The NSC utilizes a system to monitor support tickets and track resolutions. These tickets can provide a historical reference of client issues.
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Support Tickets. A. Some support service products offered by Artefactual entitle Client to a limited number of “Support Tickets”, which may be redeemed by Client to request technical support services from Artefactual that fall outside the basic services guaranteed under this Agreement. B. A Support Ticket may be redeemed by Client at any time during the Agreement term for: 1. resolution of a Severity 3 issue before the next public release of the Covered Software, 2. direct changes to data in the Covered Software database or search index (e.g. to correct data that was incompletely or incorrectly imported), 3. configuration changes to the Covered Software or server environment which are not covered under Remedial Support Severity 1 or Severity 2 terms listed in Article II 4. any other technical support services outside of the basic services guaranteed under this Agreement, at Artefactual’s discretion. C. A request to redeem a Support Ticket for technical support services must be made by Client to Artefactual, in written form, and must clearly describe the desired outcome of the requested services. D. Artefactual will evaluate the estimated work required to deliver the requested services and provide a written estimate of the work required to the Authorized Client Contacts listed in Exhibit B, or a written explanation of the reasons for declining to provide the requested services. E. In general Artefactual will consider one Support Ticket to entitle the Client to up to four
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Support Tickets. All requests are recorded as Support Tickets in the Jedox Support Portal including • the date of the reporting, • the time of the reporting, and • a detailed description of the priority classification The workflow for Support Ticket resolution is entirely traced within the Jedox Support Portal: all activities for any IT operations professional involved in the process are documented. The CUSTOMER’s contact per- son itself has direct access to the Support Portal, so that the progress of reported issues can be monitored and kept updated on a self-serviced basis. The following terms, workflows and services shall have the following meanings: Status Definition New Cases that have been logged into Jedox Support Portal but have not yet been assigned to a Jedox Support team member. The case will be assigned to the next available team member, during business hours, who will review the case, define the severity, and start working towards a restoration. Open Defined as case that has been assigned to a Jedox Support team member. Pending Defined as case where Xxxxx Support is waiting for additional information from CUSTOMER Restored Defined as case that has been resolved either by workaround, one-time or permanent solution Closed Defined as case that has been processed and confirmed to be resolved. Confirmation to close can either be given explicitly or implicitly.
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Support Tickets. Support Tickets can be created by contacting Ziggo by telephone or sending an email. All intervention requests received by e-mail or by telephone are categorized in the “Standard” priority, unless mentioned otherwise. 1502132 - 2637
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Support Tickets. In order to be eligible to submit a Claim you must have logged a support ticket for each Event with the INNOQUANT customer support help desk for the applicable Service, in accordance with INNOQUANT procedure for reporting support issues. You must provide all necessary detailed information about the Event, including the time you were first impacted by the Event, and reasonably assist INNOQUANT with the diagnosis and resolution of the Event to the extent required for support tickets. Such ticket must be logged within twenty- four (24) hours of your first becoming aware that the Event has impacted your use of the Service.
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Support Tickets. Each intervention should be requested by creating a Support Ticket on the XxXxxxx.xxxxxxx.xx website. Support Tickets can be created 24 hours a day, 7 days a week, 365 days a year. The correct topic and priority should be selected. The topic will determine the highest priority that can be selected. If the request, written in the Support Ticket, is not in accordance with the selected topic, the topic will be corrected and the applicable priority will be assigned, taking into account that the maximum priority depends on the topic of the Support Ticket. Alternatively Support Tickets can also be created by contacting Telenet by telephone or sending an email. All intervention requests received by e-mail or by telephone are categorized in the “Standard” priority. In order to create a Ticket with a higher priority (e.g. Critical 24/7 intervention outside business hours) the Customer needs to use the website. The Customer can follow up the status of any Support Ticket and add comment using the Account Manager (web interface).
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Support Tickets 
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Related to Support Tickets

  • Tickets Each Ticket represents a limited, revocable license to enter the Venue to attend the specific Event listed on the applicable Ticket. No person, except for attendees under the age of three, may enter the Venue without a Ticket, and re-entry is prohibited. Failure to comply with this Agreement shall result in forfeiture of this license and all rights arising hereunder without refund or credit and shall entitle KSE to pursue all legal remedies available.

  • PROCUREMENT CARD The State has entered into an agreement for purchasing card services. The Purchasing Card enables Authorized Users to make authorized purchases directly from a Contractor without processing Purchase Orders or Purchase Authorizations. Purchasing Cards are issued to selected employees authorized to purchase for the Authorized User and having direct contact with Contractors. Cardholders can make purchases directly from any Contractor that accepts the Purchasing Card. The Contractor shall not process a transaction for payment through the credit card clearinghouse until the purchased Products have been shipped or services performed. Unless the cardholder requests correction or replacement of a defective or faulty Product in accordance with other Contract requirements, the Contractor shall immediately credit a cardholder’s account for Products returned as defective or faulty.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • Software Use Case Red Hat Enterprise Linux Developer Suite Subscription Services for Red Hat Enterprise Linux Developer Suite are available for Development Purposes only.

  • Catalog Information about Hawthorn University is published in a school catalog that contains a description of certain policies, procedures, and other information about the school. Hawthorn University reserves the right to change any provision of the catalog at any time. Notice of changes will be communicated in a revised catalog, an addendum or supplement to the catalog, or other written format. Students are expected to read and be familiar with the information contained in the school catalog, in any revisions, supplements and addenda to the catalog, and with all school policies. By enrolling in Hawthorn University, the student agrees to abide by the terms stated in the catalog and all school policies.

  • Television Equipment Recycling Program If this Contract is for the purchase or lease of covered television equipment, then Contractor certifies that it is compliance with Subchapter Z, Chapter 361 of the Texas Health and Safety Code related to the Television Equipment Recycling Program.

  • Loop Provisioning Involving Integrated Digital Loop Carriers 2.6.1 Where Xxxx has requested an Unbundled Loop and BellSouth uses IDLC systems to provide the local service to the End User and BellSouth has a suitable alternate facility available, BellSouth will make such alternative facilities available to Xxxx. If a suitable alternative facility is not available, then to the extent it is technically feasible, BellSouth will implement one of the following alternative arrangements for Xxxx (e.g. hairpinning): 1. Roll the circuit(s) from the IDLC to any spare copper that exists to the customer premises. 2. Roll the circuit(s) from the IDLC to an existing DLC that is not integrated. 3. If capacity exists, provide "side-door" porting through the switch. 4. If capacity exists, provide "Digital Access Cross Connect System (DACS)- door" porting (if the IDLC routes through a DACS prior to integration into the switch). 2.6.2 Arrangements 3 and 4 above require the use of a designed circuit. Therefore, non- designed Loops such as the SL1 voice grade and UCL-ND may not be ordered in these cases. 2.6.3 If no alternate facility is available, and upon request from Xxxx, and if agreed to by both Parties, BellSouth may utilize its Special Construction (SC) process to determine the additional costs required to provision facilities. Xxxx will then have the option of paying the one-time SC rates to place the Loop.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Classrooms The Board shall be responsible for maintaining a standard of cleanliness in each teacher’s classroom.

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