Defect Support. Upon receipt of an Error report, Micro Focus will attempt to reproduce the Error. If Micro Focus can reproduce the Error on its support systems, Micro Focus will use commercially reasonable efforts to provide a Correction based on the Error’s prioritization or criticality. If a Correction is included within an Update, Micro Focus may provide Licensee with the Update instead of as a separate Correction. Licensee acknowledges that Micro Focus may not be able to produce a Correction for all Errors.
Defect Support. 9.1. Showpad will provide defect support for the Licensed Product in accordance with the SLA, as long as Customer is entitled to receive support under the applicable Subscription Term and this Agreement.
Defect Support. Licensor, at its sole discretion may provide telephone consulting services and/or written support services through fax, email, or other manner to Licensee’s designated personnel to provide such personnel with Defect Support relative to the Software and Documentation, being the provision of assistance regarding suspected defects or errors in the Software or Documentation. Licensor will analyze the claim of Licensee and inform Licensee of the result of its analysis. If a defect in the Software is confirmed by Licensor, acting reasonably, Licensor will exercise commercially reasonable efforts to correct the defect as soon as possible.
Defect Support. Description: Provide on-going defect support for the PM/IQ base integration module code. Severity level definition for the purpose of identifying the criticality of defects and the correction response is as follows: Severity - 1: Functional defect in the customization code that inhibits pilot run/production. Severity - 2: Defects found in customization code which has to be substituted through workarounds. Severity - 3: Cosmetic defects found in customization code. Severity - 4: Trivial problems found in the customization code.
Defect Support. Micro Focus will use commercially reasonable efforts to correct an error or design failure with the Software that it can reproduce on its support systems. Micro Focus will also use commercially reasonable efforts to address critical vulnerability to malicious attacks or access by providing a Software correction. However, Micro Focus may provide the correction as part of a larger Software Update instead of separately, based on the defect’s prioritization or criticality. Micro Focus may not be able to produce a correction for all defects.
Defect Support. Upon receipt of an Error report, Pegasie Technologies will attempt to reproduce the Error. If Pegasie Technologies can reproduce the Error on its support systems, Pegasie Technologies will use commercially reasonable efforts to provide a Correction based on the Error’s prioritization or criticality. If a Correction is included within an Update, Pegasie Technologies may provide Licensee with the Update instead of as a separate Correction. Licensee acknowledges that Pegasie Technologies may not be able to produce a Correction for all Errors.
