Department IT Requirements to Use the Service (OU Administrator or Department IT)‌ Sample Clauses

Department IT Requirements to Use the Service (OU Administrator or Department IT)‌. Organization Unit Administrator or Department IT is responsible for first level triage of incidents and service requests; • Departmental system administrator is required to: o Administer and configure the operating system as required for application deployment and support; o Adequately secure system, including but is not limited to: ▪ Patch all applications outside of the operating system; ▪ Set appropriate permissions to the server and applications; ▪ Ensure security functions remain enabled (Example: anti-virus); ▪ Use only privileged accounts when performing admin tasks (do not use NetID/Normal user account). o Respond to monitoring alerts in a timely manner; • For Windows Operating Systems, by default, all critical patches are downloaded monthly to the server. The OU Admin must set schedule to install all critical security patches within five business days of release via group policy; • For Red Hat Operating Systems, by default, all critical patches are installed monthly to the server. System Admins must set schedule to restart services/systems, when necessary, within five business days of release; • Notify UNM IT in a timely manner of a security breach; • Agree to leave UNM IT admin permission in place as configured by UNM IT; • Destroy and/or demise unwanted virtual machines preceding the start of the billing cycle; • Verify third party applications or software are supported on UNM IT hosted operating systems; • Provide specific protocol and ports required for virtual machine needs upon request; • Perform installation of any third party applications or software; • Ensure installation and support of integrated components, such as Apache, Samba, IIS, that are activated; • Ensure any software, outside of the operating system, on the virtual machine is appropriately licensed; • Perform all traditional application administration activities such as upgrades, patches and troubleshooting; • Request restores from snapshots by contacting the UNM IT Service Desk; • Notify UNM IT via Help.UNM prior to collecting and storing sensitive data (i.e. secure/confidential, PII, FERPA, HIPAA); • Provide a representative to participate in resolving and reviewing high-priority incidents.
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Related to Department IT Requirements to Use the Service (OU Administrator or Department IT)‌

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