E2E Network Availability Commitment Sample Clauses

E2E Network Availability Commitment. Description Netifice's commitment for Network Availability is measured in minutes of circuit uptime over the monthly billing period. Network Availability addresses the total number of minutes in a billing month during which a circuit or dial backup connection between the Subscriber's CPE device and the customer's Enterprise Egress Point or Internet Handoff Point is available to transport IP packets, including availability of CPE, Router, Switch, IDF/MDF punchdown blocks and other required Hardware to enable circuit IP connectivity. Network Availability is calculated as follows: (Total Minutes In Month) Definition Network non-availability begins when an SNMP poll sent from the Netifice Network Management Server (NMS) to the subscriber CPE, Enterprise Egress Router, or Internet Gateway is unsuccessful and ends when the next ICMP poll is successfully answered. Network non-availability does not include periods of service degradation, such as slow data transmission (covered in Network Latency SLA). A "Trouble Ticket" is the official method used by the Customer to advise Netifice of perceived Network non-availability. Netifice scheduled outages and maintenance, emergency maintenance, and Customer or End User caused outages (scheduled or unscheduled) will not be considered in the total minutes of outage equation. Measurement Network Availability is measured by Netifice's VNOC network monitoring tool suite and statistics will be published monthly for each customer on a secure web site. The Network Management Servers send a SNMP poll packet across each circuit to each customer endpoint device continuously in 3 minute increments and records each poll/answer sequence for aggregation into the Monthly average calculation for each circuit. Remedy Netifice Engineers utilize Vnoc management tools to proactively monitor all circuits and network devices 7x24. If Customer suspects a network availability problem, Customer shall open a trouble ticket with Netifice, upon which Netifice and Customer shall perform joint testing to verify and resolve the problem. If the monthly Network Availability objective was not met as measured at the end of any given billing cycle month, the customer must notify the Netifice Customer Support Center to request a credit to be issued the following billing cycle in accordance with the following schedule:
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Related to E2E Network Availability Commitment

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Total Facility Subject to all of the terms and conditions of this Agreement, the Lenders agree to make available a total credit facility of up to $400,000,000 (as such amount may be increased or reduced from time to time pursuant to the terms of this Agreement, the “Total Facility”) to the Borrowers from time to time during the term of this Agreement. The Total Facility shall be composed of a revolving line of credit consisting of Revolving Loans and Letters of Credit described herein.

  • FUNDING AVAILABILITY This Contract is contingent upon the continued availability of funding. If funds become unavailable through the lack of appropriations, legislative or executive budget cuts, amendment of the Appropriations Act, state agency consolidation or any other disruptions of current appropriations, DFPS will reduce or terminate this Contract.

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