End-to-End Network Availability. End-to-End Network Availability is defined as the total number of minutes in a billing month during which a Road Runner Commercial Services Ethernet service is available to exchange data between the two Customer end points, or a Customer end point and the router connecting Road Runner Commercial Services to the Tier 1 provider, divided by the total number of minutes in a billing month expresses as a percentage. A billing month has 43,200 minutes. End-to-End Network Availability is calculated as the total number of minutes during a calendar month when a specific customer connection and local access arrangements are available to exchange data between two or more customer end points with the same type of service, divided by the total number of minutes for that month. End-to-End Network Availability covering Type 1 (On-Net) access is 99.95% that translates to 21.6 minutes per month of down time outside the maintenance window(s) for Layer 2 Ethernet transport services. The calculation of End-to-End Network Availability commences after the Customer opens a Trouble Ticket with Road Runner Commercial Services CSC and is based on the availability of the service during the service monthly billing period in which the Customer opens the Trouble Ticket. Network outages do not include periods of service degradation, such as slow data transmission. Network availability is calculated on reported outages outside the maintenance window(s). Availability will be measured as an average measurement over the month, beginning on the first of each month, to determine the performance of the network based upon the Availability Report issued by the BOSS Team. The SLA will be determined to be non- compliant if there is a period of four (4) consecutive hours or more in a 24 hour period (day) with BOSS measurements exceeding o Metro 99.97% Availability on average to qualify for non-standard performance. Availability will apply to both Internet Access and Private Line within the Divisional Ring architecture and Regional Ring architecture
End-to-End Network Availability. Applies to Aggregation (Customer) Circuits The End-to-End Network Availability consists of the number of minutes that a Atron Solutions, LLCcircuit is available to the Customer. End-to-End Network Availability is measured from the Atron Solutions, LLC®- provided demarcation at the Customer’s location to the Atron Solutions LLC.® ATM or Core Router / switch terminating the Aggregation circuit. Downtime is calculated commencing with date and time Customer opens the trouble ticket with Atron Solutions, LLCand ending upon confirmation that the service is restored. End-to- End Network Availability does not apply to customers providing transport for the Aggregation Circuit. Performance Standard The End-to-End Network Availability Performance Standard is 99.99%. Atron Solutions, LLCwill credit the Customer's account if it fails to meet the End-to-End Network Availability Performance Standard during any calendar month.
