Exclusions from Support Sample Clauses

Exclusions from Support. 3.1 TNP shall be under no obligation to provide Support in respect of
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Exclusions from Support. (a) In-Depth Training. Support does not include responses to Support Tickets which are in the nature of training in that they require an inordinate amount of a TSE’s time. Such requests will be referred to Minerva’s training or professional services departments.
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Exclusions from Support. Support Services do not cover (and Forward Networks is not responsible for) issues arising from: (a) Customer’s equipment, software, network connections or other infrastructure; (b) accident, negligence, improper installation, misapplication, abuse, or misuse of the Solution, or use of the Solution by Customer in a manner not consistent with the Documentation or this Agreement; (c) modifications to the Solution by any party other than Forward Networks; (d) third-party systems; (e) Customer’s failure to use the most recent version of the Software; or (f) general Internet problems, force majeure events (as described in the Agreement), or other factors outside of Forward Networks’ reasonable control. Additional charges may apply if Forward Networks determines that the cause of a Support Services request was not related to the Solution or the request is not covered by Forward Networks’ obligations. Support does not cover, and Forward Networks disclaims any responsibility for, support requests related to Third-Party Software. Forward Networks may suspend Support Services if Customer fails to cooperate with Forward Networks’ technical recommendations or instructions. Support Services specifically exclude any other services, such as custom programming, interface development and testing, data services, software engineering services such as porting, application development, or any other software development services. Any such services mutually agreed by the Parties will be governed by a separate professional services agreement. Exhibit C SERVICE LEVEL AGREEMENT FOR FORWARD NETWORKS PLATFORM The terms and conditions in this Exhibit C will additionally apply with respect to Customer’s use of Software via the Forward Networks SaaS Service. These terms and conditions do not apply to Customer’s use of On-Premises Software.
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Exclusions from Support. Support does not include:
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Exclusions from Support. The following is expressly excluded from the terms of this Agreement:
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Related to Exclusions from Support

  • EXCLUSIONS FROM THE BARGAINING UNIT 1. Any position that is currently included in the bargaining unit may not be excluded from the bargaining unit without the agreement of the parties.

  • Pension Contributions While on Short Term Disability Contributions for OMERS Plan Members When an employee/plan member is on short-term sick leave and receiving less than 100% of regular salary, the Board will continue to deduct and remit OMERS contributions based on 100% of the employee/plan member’s regular pay.

  • Transition from Existing Evaluation System A) The parties may agree that 50% of more of Educators in the district will be evaluated under the new procedures at the outset of this Agreement, and 50% or fewer will be evaluated under the former evaluation procedures for the first year of implementation of the new procedures in this Agreement.

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