Customer’s Environment Issues Sample Clauses

Customer’s Environment Issues. Problems due to defects in the environment in which the Covered Products are installed are not included in Support. If Xxxxxxx concludes that an Error being reported by Customer is due to defects in such environment, then Xxxxxxx will so notify Customer. Additional assistance to address such issues will be provided by Xxxxxxx, if at all, pursuant to a separate arrangement with Minerva’s professional services group for an additional fee. SCHEDULE 1 TO SUPPORT POLICY SUPPORT SUMMARY Feature Premium Support Access & Response Hours of Support 7 days a week, 24 hours a day After hours phone Support Included Number of Errors included Unlimited Remote Diagnostics* Included Proactive Escalation Included Technical Contacts** Up to 5, 2 – required Response Goals for: Critical Priority Errors High Priority Errors Medium Priority Errors 2 hours 4 Normal Support Hours 1 business day Single Point of Contact Available for additional yearly fee On-site Support (If qualified by Xxxxxxx) Within 48 hours (72 hours outside North America), see the SOW for rates Self Service Online Case Management Included, 7x24 Online Access to Knowledgebase & Resources Included, 7x24 Software Software Upgrade *** Included Upgrade Installation Services Additional Fee, see the SOW for rates Supported Releases Current Release and Previous Release, with the latest Service Packs and Hot Patches applied * Customer is required to provide VPN access or similar access. Noncompliance may be subject to additional fees. ** Customer Technical Contacts must pass Minerva’s “Required Administrator Training for Technical Contacts.” *** Includes Major and Minor Releases, Service Packs and Hot Patches, though separately priced features/options are not included. Installation services are not included. XXXXXXX NETWORKS, INC.
Sample 1Sample 2
AutoNDA by SimpleDocs
Customer’s Environment Issues. Problems due to defects in the environment in which the Xxxxxxx Products are installed. If Xxxxxxx concludes that an Error being reported by Customer is due to defects in such environment, then Xxxxxxx will so notify Customer. Additional assistance to address such issues will be provided by Xxxxxxx, if at all, pursuant to a separate arrangement with Xxxxxxx’x professional services group for an additional fee. 3 Support Renewal
Sample 1

Related to Customer’s Environment Issues

  • Child safe environment 5.1 Catholic school communities have a moral, legal and mission-driven responsibility to create nurturing school environments where children are respected, their voices are heard, and where they are safe and feel safe.

  • Smoke Free Environment The Lessor shall make all parts of the leased premise smoke-free. "

  • Safe Environment The School shall maintain a safe learning environment at all times. The School shall develop and adhere to a safety plan, which shall be provided to the Commission.

  • Work Environment It is mutually agreed that the prevention of accidents and injuries to state employees will result in greater efficiency of operations of state government. Toward this end, the Employer shall make every reasonable effort to provide and maintain safe and healthy working conditions and the Union shall fully cooperate by encouraging all employees to perform their assigned tasks in a safe manner.

  • Working Environment The Parties agree that a safe and clean working environment is essential in order to carry out work assignments in a satisfactory manner. It will be the Employer's responsibility to ensure that all working areas and Employer-owned vehicles are maintained in a safe and clean condition.

  • Safe Working Environment ACM does everything reasonably possible to provide a safe working environment for all of its stakeholders including Suppliers and its own employees and agents. ACM does not tolerate offensive, abusive, bullying, discriminatory or otherwise unlawful behaviour or any form of harassment (“Offending Behaviour”). If a Supplier engages in Offending Behaviour, ACM may suspend or terminate this Milk Supply Agreement.

  • NON-SEXIST ENVIRONMENT 1. A non-sexist environment is defined as that in which there is no discrimination against females or males by portraying them in gender stereotyped roles or by omitting their contributions.

  • Protection of the Environment 14.1 The Government and the Contractor recognise that Petroleum Operations will cause some impact on the environment in the Contract Area. Accordingly, in performance of the Contract, the Contractor shall conduct its Petroleum Operations with due regard to concerns with respect to protection of the environment and conservation of natural resources and shall in particular;

  • HEALTH, SAFETY AND ENVIRONMENT 41.1 In the performance of this Contract, Contractor and Operator shall conduct Petroleum Operations with due regard to health, safety and the protection of the environment (“HSE”) and the conservation of natural resources, and shall in particular:

  • Environment Health and Safety 24.4.1. The Supplier and its staff (and/or any sub-supplier and/or subcontractor) shall comply with the laws and regulations in force related to protection of the environment, the health and safety instructions applicable to the Goods and Services performed pursuant to the Contract and especially, if appropriate, to the Goodsand Services performedon any Site by a third company.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!