Expedite, Escalation, and Disaster Procedures. The Parties recognize that unforeseeable or emergency circumstances may require expedited response times and/or escalation procedures. ACS and AFS shall provide escalation and expedite methods and procedures, consistent with current practices, which may be invoked at any point in the Service Pre-Ordering, Ordering, Provisioning, Maintenance, and Subscriber Usage Data transfer processes to facilitate rapid and timely resolution for issues surrounding customer services, orders, or disputes. Within thirty (30) days after Regulatory Commission of Alaska Approval of this Agreement, ACS and AFS will provide to each other a contact list for handling subscriber and other matters requiring attention/resolution outside of normal business procedures. ACS and AFS shall notify each other of any changes to its contact list at least one (1) week before such changes are effective. No later than thirty (30) days after RCA approval of this Agreement, ACS and AFS shall provide each other with contingency plans for those cases in which normal processes, interfaces, or systems are inoperable. ACS will also provide contingency plans for those cases in which ACS’ Unbundled Network Elements, features, functions, and resale services purchased by AFS are inoperable.
Expedite, Escalation, and Disaster Procedures. 1.1.2.1 No later than sixty (60) days after a request by AT&T, U S WEST and AT&T shall develop mutually acceptable escalation and expedite procedures which may be invoked at any point in the Service Ordering, Provisioning, Maintenance and Subscriber Usage Data transfer processes to facilitate rapid and timely resolution of disputes. Within the said sixty (60) day period, U S WEST and AT&T will establish intercompany contact lists for purposes of handling subscriber and other matters which require attention/resolution outside of normal business procedures. To the extent possible, U S WEST shall notify AT&T of any changes to its escalation contact list at least one (1) week before such changes are effective.
Expedite, Escalation, and Disaster Procedures. 1.1.2.1 No later than sixty (60) days after the Effective Date of this Agreement. U S WEST and Pac-West shall develop mutually acceptable escalation and expedite procedures which may be invoked at any point in the Service Ordering, Provisioning, Maintenance and Subscriber Usage Data transfer processes to facilitate rapid and timely resolution of disputes. Within the said sixty (60) day period, U S WEST and Pac-West will establish intercompany contact lists for purposes of handling subscriber and other matters which require attention/resolution outside of normal business procedures. To the extent possible, U S WEST shall notify Pac-West of any changes to its escalation contact list at least one (1) week before such chances are effective.
Expedite, Escalation, and Disaster Procedures. 1.1.2.1 No later than thirty (30) days after the Approval Date of this Agreement, Sprint and CLEC shall develop mutually acceptable escalation and expedite procedures which may be invoked at any point in the Service Ordering, Provisioning, Maintenance, and Subscriber Usage Data transfer processes to facilitate rapid and timely resolution of disputes. In addition, Sprint and CLEC will establish intercompany contacts lists for purposes of handling subscriber and other matters which require attention/resolution outside of normal business procedures within thirty (30) days after the Approval Date of this Agreement. Each party shall notify the other party of any changes to its escalation contact list at least one (1) week before such changes are effective.
Expedite, Escalation, and Disaster Procedures. 1.1.2.1 No later than sixty (60) days after the Effective Date of this Agreement, BellSouth and MCIm shall develop mutually acceptable escalation and expedite procedures which may be invoked at any point in the Service Ordering, Provisioning, Maintenance, and Subscriber Usage Data transfer processes to facilitate rapid and timely resolution of Attachment VIII -- 1 MCImetro - BellSouth Mississippi Interconnection Agreement disputes. Such procedures may include, without limitation, intercompany contacts lists for purposes of handling subscriber and other matters which require attention/resolution outside of normal business procedures within sixty (60) days after the Effective Date of this Agreement.
