FCC Standards. A person who provides cable service over a cable system must comply with the customer service requirements in 47 C.F.R. Part 76 and emergency alert requirements established by the Federal Communications Commission.
FCC Standards. Grantee shall provide customer service, at a minimum, equal to requirements adopted by the FCC or other federal agencies having jurisdiction over Grantee. A printed copy of the standards that are applicable shall be provided by Grantee to its customers on request without charge or made available by way of the cable system. b. Customer information: Grantee shall make available to its customers through one of its locally produced television channels or by such other methods as the Grantee may deem necessary information with regard to complaint procedures, channel offerings, rate schedules and discount packages. c. Grantee Rules: Grantee shall promulgate such rules, regulations, terms, and conditions governing the conduct of its business as shall be reasonably necessary to enable Grantee to exercise its rights and to perform its obligations under this Franchise and to assure an uninterrupted service to each and all of its customers; provided, however, that such rules, regulations, terms, and conditions shall not be in conflict with the provisions hereof, and shall have been submitted to the Grantors not less than (30) days prior to the proposed effective date thereof. d. Local business office: Grantee shall establish, operate, and maintain either with its own employees or by contract with a competent unrelated organization in one of the Towns or within eight (8) miles of both the Town Halls of Heath Springs and Kershaw a business office for the purpose of initiating, changing or discontinuing service, paying bills, and returning equipment. Such office shall be open during normal business hours and additional hours as Grantee determines. e. 24-hour service: Grantee shall have a listed toll-free telephone number for service calls and such telephone service shall be available twenty-four (24) hours a day, seven (7) days a week. f. Prompt repair: Grantee shall maintain adequate repair materials and technicians. Grantee shall make repairs affecting fewer than five (5) subscribers within 48 hours of initial notice by any subscriber. Grantee shall initiate repairs affecting five (5) or more subscribers within 24 hours of initial notice by any subscriber. Whenever such repairs cannot be completed within 72 hours of initiation, Grantee shall notify Grantors prior to the end of the 72-hour period of a time certain when the repairs shall be completed. All repairs shall restore the system to conform with plans previously submitted to the Grantors. Grantee shall credit th...
