GRIEVANCE REDRESSAL /COMPLAINTS. Any grievance or complaints to the Company must be made in writing and delivered to the address intimated by the Company to the Policyholder, which is currently: Complaints Officer Exide Life Insurance Company Limited 000, 0xx Xxxxx, Gold Hill Square, Opp Oxford University College, Begur Hobli, Hosur Road, Bangalore – 560068 Email: xxxxxxxxxxxxxx@xxxxxxxxx.xx Toll Free Number 0000-000 0000 Tel No: 000 0000 0000 Fax No: 000 0000 0000 Policyholder’s attention is invited to Section 45 of the Insurance Act, 1938, which is reproduced below for reference:

GRIEVANCE REDRESSAL /COMPLAINTS. CONTACT INFORMATION FOR FEEDBACK, COMPLAINTS & GRIEVANCES REDRESSAL In case the Eligible Person has any query or complaint/grievance, please feel free to approach our office through any of the following channels Level 1 Call Us Email Us Contact Us Call Our Toll Free Number 1800 – 419 8228/ +00 0000000000 Email Us at xxxxxxxx.xxxxxxx@xxxxxxxxx.xx „Contact Us at Our branch office nearest to You or call toll free number to ascertain the address of the nearest branch office.‟

GRIEVANCE REDRESSAL /COMPLAINTS. Contact Information for Feedback, Complaints & Grievances Redressal In case the Eligible Person has any query or complaint/grievance, please feel free to approach our office through any of the following channels Level 1 Call Us Email Us 0000 000 0000 (Toll Free) xxxx@xxxxxxxxx.xx ‘Contact Us at Our branch office nearest to You or call toll free number to ascertain the address of the nearest branch office.’ Level 2 In case the Eligible Person is not satisfied with the decision of the above office, or have not received any response within 10 days, the Eligible Person has may contact the following official for resolution: Complaints Officer Exide Life Insurance Company Limited 3rd Floor, JP Techno Park, Xx. 0/0,Xxxxxxx Xxxx Xxxxxxxxx 000000, Xxxxx. Email: xxxxxxxxxxxxxx@xxxxxxxxx.xx Toll Free Number 0000 000 0000 Tel No: 000 0000 0000 Please quote the reference number provided to you in your earlier interaction along with your policy/contract number to help us understand and address your concern.

GRIEVANCE REDRESSAL /COMPLAINTS. CONTACT INFORMATION FOR FEEDBACK, COMPLAINTS & GRIEVANCES REDRESSAL In case the Eligible Person has any query or complaint/grievance, please feel free to approach our office through any of the following channels Level 1 Level 2 In case the Eligible Person is not satisfied with the decision of the above office, or has not received any response within 10 days, the Eligible Person may contact the following official for resolution: Complaints Officer ING Vysya Life Insurance Company Limited Gold Hill Square, 1st Floor, 690 Hosur Road, Bangalore – 560068 Email: xxxxxxxxxxxxxx@xxxxxxx.xx.xx Toll Free Number 0000-000 0000 Tel No: 000 0000 0000 Fax No: 000 0000 0000 Please quote the reference number provided to you in your earlier interaction along with your policy/contract number to help us understand and address your concern. understand and address your concern. Level 3 Head Customer Service@ Email – In case you are not satisfied with the decision of the above, you can mail the Head Customer Service: xxxx.xxxxxxxxxxxxxxx@xxxxxxx.xx.xx Level 4 In case the Eligible Person is not satisfied with the decision/resolution of the Company, the Eligible Person may approach the nearest Insurance Ombudsman as per the address mentioned in Annexure ‘Ombudsman List if your grievance pertains to: - Insurance claim that has been rejected or dispute of a claim on legal construction of the policy - Delay in settlement of claim - Dispute with regard to premium - Non-receipt of your insurance document The complaint should be made in writing duly signed by the complainant or by his legal representative with full details of the complaint and the contact information of complainant. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made - only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer - within a period of one year from the date of rejection by the insurer - If it is not simultaneously under any litigation Policyholder’s attention is invited to Section 45 of the Insurance Act, 1938, which is reproduced below for reference:

GRIEVANCE REDRESSAL /COMPLAINTS. Any grievance or complaints to the Company must be made in writing and delivered to the address intimated by the Company to the Policyholder, which is currently: Complaints Officer Exide Life Insurance Company Limited 000, 0xx Xxxxx, Gold Hill Square, Opp Oxford University College, Begur Hobli, Hosur Road, Bangalore – 560068 Email: xxxxxxxxxxxxxx@xxxxxxxxx.xx Toll Free Number 0000-000 0000 Tel No: 000 0000 0000 Fax No: 000 0000 0000 4.9.4. Taxes, duties and levies and disclosure of information

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Grievance Redressal Level 1 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may write to us at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Level 2 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 3 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxx.xxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to National Manager – Service: Xxxx Xxxxxx Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above-mentioned matrix, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx or in offline mode by post at the address given below in the prescribed format available at link (xxxx://xxx.xxx.xx/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf) National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 Grievance Process The below-mentioned process is followed when a Xxxxxxxx writes to xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx : • Customer service associate reads the entire email to understand the customer query • Xxxxxxxx is contacted to understand his/its requirements • Grievance Team coordinates with internal departments to get the complaint resolved as per the defined timeline. • If the resolution is not possible within the defined TAT of 7 working days, due to internal and external dependencies, interim response along with timelines is sent to the Borrower. • All queries are closed on e-mail and via telephone call. Timely update is sent to the Borrower in case of any extension required in committed timelines.
Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.
Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.
Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.
Grievance Redress Mechanism The Recipient shall maintain, throughout Project implementation, and publicize the availability of a grievance mechanism, in form and substance satisfactory to the Association, to hear and determine fairly and in good faith all complaints raised in relation to the Project, and take all measures necessary to implement the determinations made by such mechanism in a manner satisfactory to the Association.
Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Formal Complaint Step 2, Division Head
Grievance Hearings Each grievance hearing will be conducted by the designated administrator to determine what, if any, violation of this Agreement has occurred. Hearings will be attended by the grievant, the Hearing officer, and up to two (2) additional representatives designated by the parties respective sides. The parties may request and mutually agree that additional witnesses/representatives may attend. Witnesses will be permitted to attend hearings in those instances when the grievant and/or the Union need information more specific than that available to the grievant or Union. The parties agree that the University will schedule grievance hearings no later than two (2) hours prior to the end of the grievant’s and/or Union representative’s work shift, and the grievant will be released from duty early enough to be able to attend the grievance hearing as scheduled. If such hearings extend beyond the end of the normal work schedule of any bargaining unit member(s), the bargaining unit member(s) present at the grievance hearing will not be paid for any time spent after the end of the work schedule. Grievance hearings for bargaining unit members whose work schedules are other than the standard day shift will be scheduled at mutually convenient times. A “class action” grievance is when more than one (1) employee files a grievance over the same alleged violation, misapplication and/or misinterpretation of the terms of the Agreement. When such occurs the grievant or the Union will attempt to identify the bargaining unit members initially involved in the class action grievance, or will provide a description of the class in sufficient detail to enable the University to investigate the grievance. In class action grievances no more than one (1) grievant may attend the hearings.
Grievance Levels Level One. If not resolved on an informal discussion basis, the grievance shall be reduced to writing, outlining:
Grievance Process In the event of any dispute arising in connection with any part of this clause, such a dispute shall be processed in accordance with the dispute settling provisions of this Agreement.

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