Guest Relations Sample Clauses

Guest Relations. A. Tenant acknowledges that the Hotel Complex is a first class hotel and that the maintenance of Landlord’s and the Hotel Complex’s reputation and the goodwill of all of Landlord’s guests and invitees is absolutely essential to Landlord and that any impairment thereof whatsoever will cause great damage to Landlord. Tenant therefore covenants that it shall operate the Premises in accordance with the highest standards of honesty, integrity, quality and courtesy so as to maintain and enhance the reputation and goodwill of Landlord and the Hotel Complex. Tenant shall continuously monitor the performance of each of Tenant’s employees at the Premises to insure that such standards are consistently maintained. Tenant therefore further agrees, as a material inducement to Landlord, that repeated failure to maintain such standards or repeated complaints from customers or guests which, in each case, are communicated specifically in writing to Tenant in a timely manner, for which, in Landlord’s reasonable judgment, Tenant has no suitable explanation, shall be deemed a material breach by Tenant to perform conditions and covenants of this Lease. B. Tenant hereby acknowledges that Landlord from time to time contracts with a professional service industry shopping service (the “Secret Shopper”), for the Secret Shopper to professionally shop the Hotel Complex as directed by Landlord. Following each such shopping exercise (each a “Shopping Exercise”), the Secret Shopper prepares a detailed report (a “Secret Shopper Report”) which grades, on a one hundred percent (100%) scale (with 100% being the best and 0% being the worst) (the “Secret Shopper Grade”) the service experienced by the Secret Shopper during each Shopping Exercise in each functional area at the Hotel Complex which was shopped. Landlord and Tenant hereby agree that the Secret Shopper Grade for Tenant’s operations will be a valuable source of information with regard to whether Tenant is meeting the required standards set forth in this Lease. In that regard, and without limiting any other provision contained in this Lease, Landlord and Tenant agree that a Secret Shopper Grade below ninety percent (90%) (the “Minimum Secret Shopper Grade”) is not acceptable. Tenant therefore further agrees, as a material inducement to Landlord, that if Tenant’s Secret Shopper Grade is below ninety percent (90%) during any two (2) consecutive Secret Shopper Shopping Exercises of the Premises, Landlord shall give Tenant written notice ...
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Guest Relations. 5 1. Lessee acknowledges that the Hotel is a first class hotel and that the maintenance of Lessor's and the Hotel's reputation and the goodwill of all of Lessor's guests and invitees is absolutely essential to Lessor and that any impairment thereof whatever will cause great
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Guest Relations. RVR will take actions it deems appropriate to manage guest relations, including communicating with guests, managing guest check-in and check-out, addressing guest issues that arise during or after a rental stay, and managing guest reviews.
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Guest Relations. Responsibilities include:
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Guest Relations. Tenant acknowledges that the Hotel is a first class hotel and that the maintenance of Landlord's reputation and the reputation of the Hotel, as well as the goodwill of all of Landlord's guests and invitees, is essential to Landlord and that any impairment thereof may cause great damage to Landlord. Tenant therefore covenants that it shall operate the Premises in accordance with high standards of honesty, integrity, quality and courtesy so as to maintain and enhance the reputation and goodwill of Landlord and the Hotel and at all times in keeping with and not inconsistent with or detrimental to the operation by Landlord of an exclusive, first-class resort hotel facility. Tenant shall regularly monitor the performance of each of Tenant's employees at the Premises so that such standards may be consistently maintained. Tenant therefore further agrees that repeated failure to maintain such standards shall be deemed an Event of Default by Tenant and that repeated complaints from customers or guests which are reasonable and which are not promptly remedied by Tenant shall be evidence of Tenant's failure to maintain such standards.
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Guest Relations. To assist and inform Xxxxxxxxx, the New York State Fair operates a Guest Relations Service. Visit a Guest Relations booth for information or to report non-emergency concerns from 10:00am-9:00pm. Locations are inside Gate 1 in front of the Chevy Court stage, inside Gates 4 & 10 and on the east end of the midway.
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Guest Relations. Xxxxx Homestead will take actions it deems appropriate to manage guest relations, including communicating with guests, managing guest check-in and check-out, addressing guest issues that arise during or after a rental stay, and managing guest reviews.
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Guest Relations. Travelpedia will take actions it deems appropriate to manage guest relations, including communicating with guests, managing guest check-in and check-out, addressing guest issues that arise during or after a rental stay, and managing guest reviews.
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Related to Guest Relations

  • Media Relations 7.1 Elected officers or appointed committee chairpersons of the Union shall be allowed to speak or comment to the media while on duty provided they change into civilian clothes and provided further, that they do not purport to represent the views of the Department. The Chief's office shall be informed in advance, whenever possible, of such contact with the media. No member shall leave their duty or work station without specific prior approval of the Chief of the Department or authorized management official. Approval shall include consideration of the operating needs and work schedules of the Department or division to which the member is assigned.

  • TRAINING AND RELATED MATTERS The parties recognise that in order to increase the efficiency and productivity of the company a significant commitment to structured training and skill development is required. Accordingly the parties commit themselves to: a) The parties to this Agreement recognise the importance of the apprenticeship system to the construction industry. It is agreed that every employer party to this Agreement who employs five (5) or more tradespersons in any one classification shall undertake to employ at least one (1) apprentice or make arrangements to host an apprentice from an agreed group apprenticeship scheme. Where an employer does not currently have an apprentice as per this provision, reasonable time shall be allowed to enable the employer to comply with this clause. Further, the parties are committed to a strong ratio of apprentices in the industry. Apprenticeship levels on a specific project may be discussed at the Project Pre-Commencement Conference (refer Clause 16). b) Providing employees with the opportunity to acquire additional skills within relevant career path structures through appropriate structured training based on nationally endorsed (i.e. Construction Training Australia endorsed) competency standards and curriculum; c) Actively encouraging employees to seek formal recognition of their skills (i.e. recognition of prior learning); and d) Using training providers accredited and acceptable to the parties. The CFMEU, MBAV and other employer associations are legitimately engaged in providing training to industry and it is hereby agreed that all parties will properly recognise and accept the validity of nationally accredited training as provided by the other parties. e) The parties will consult on the development of training programs which are consistent with the following: • Training provided will be consistent with the company’s business requirements, relevant to the work of the employees, consistent with the skills development of each employee and with applicable national competency standards. • Training may be taken either on or off the job with all reasonable steps being taken to conduct training in normal working hours. • If an approved training activity is undertaken during ordinary working hours, the employee/s concerned shall not suffer any loss of pay. • Approved training activities undertaken outside of ordinary hours will be paid at single time or will, at the employee’s option, be taken as time off in lieu of payment. Provided that the scheduling of time off must be consistent with the needs of the business and be by agreement with the company. • Training costs of courses approved by the company will be met by the company. • The company will not be asked to meet the costs of training undertaken by employees which was not approved by the company. • Leave of absence granted pursuant to this clause shall count as service for all purposes of the award and this agreement. • Accredited members of the union will be allowed up to 5 days per year, without loss of pay, to attend trade union educational courses conducted or approved by the union. (see appendix H) f) The parties to this Agreement recognise the importance of the role that Apprentices/Trainees fulfill within the industry and, more importantly, a role that they will fulfill as trades persons following the conclusion of the indentures. To this end the Victorian Building Industry Consultative Committee will investigate ways of enhancing employment prospects for Apprentice/Trainees. In addition it is agreed that, where appropriate, employers will use their best endeavours to employ Apprentices/Trainees in order to ensure appropriate trade persons levels for the future.

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