Guidelines for ITS Maintenance Windows Sample Clauses

Guidelines for ITS Maintenance Windows. A maintenance window is a defined period of time during which planned outages and changes to production services and systems may occur. The purpose of defining standard maintenance windows is to allow users of the service to prepare for possible disruption or changes. ITS encourages all services and systems to use the planned maintenance windows for the application of non-emergency changes. If a service does not have a planned maintenance window, the following guidelines apply: • Planned outages should be performed between 5 a.m. and 11 a.m. on Sundays. Limited-impact changes will be scheduled for Tuesday or Thursday evenings from 5:30 p.m. to 7 p.m. • Planned outages and changes should not be scheduled during campus peak business cycles
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Guidelines for ITS Maintenance Windows. A maintenance window is a defined period of time during which planned outages and changes to production services and systems may occur. Production means university staff, faculty and users depend on the service to complete business and academic tasks and objectives. The purpose of defining standard maintenance windows is to allow clients of the service to prepare for possible disruption or changes. ITS encourages all services and systems to negotiate a maintenance window with their clients via a Service Level Agreement (SLA). If a service does not have a negotiated maintenance window (via an SLA or equivalent) the following guidelines apply: ■ Planned outages should be performed between 7PM and 7AM on any day of the week. Work scheduled outside of this window should have explicit sign-off from the system xxxxxxx or designated client representative. ■ Planned outages and changes should not be scheduled during the first day of instruction, the last day of instruction through finals, the day grades are due for the academic quarters, student orientation week, fiscal year end close, during Commencements, or other significant campus events. The ITS division considers these to be change restricted dates. Major upgrades to a service are treated as projects outside the scope of this service level agreement. Funding for major updates is negotiated on a service-by-service basis.
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