Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries in accordance with III. part number 1 clauses (1)-(8) or if the CUSTOMER has concluded a contract with an ATOSS partner for implementation services and hotline services in accordance with III. Part number 1 clauses (5)-(8) during COMPANY’s normal business hours (8am–6pm (CET) Monday to Friday, plus 8 a.m. – 12 p.m. (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +00 00 00 000 000 (may be subject to charges) Fax +00 00 00 000 00 000 Email xxxxxxx@xxxxx.xxx Exclusively for reports of non-availability of the CLOUD SERVICE pursuant to III. part number 1. clause (9), the SUPPORT HOTLINE can also be reached 24 hours a day, seven (7) days a week at the following telephone number: +00 00 00 000 000.
Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries in accordance with III. part number 1 clauses (1)-(8) or if the CUSTOMER has concluded a contract with an ATOSS partner for implementation services and hotline services in accordance with III. Part number 1 clauses (5)-(8) during COMPANY’s normal business hours (8am–6pm (CET) Monday to Friday, plus 8 a.m. – 12 p.m. (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +00 00 00 000 000 (may be subject to charges) Fax +00 00 00 000 00 000 Email xxxxxxx@xxxxx.xxx Exclusively for reports of non-availability of the CLOUD SERVICE pursuant to III. part number 1. clause (9), the SUPPORT HOTLINE can also be reached 24 hours a day, seven (7) days a week at the following telephone number: +49 89 42 771 362.2 4. Placing of CUSTOMER queries: CUSTOMER must submit any query at the SUPPORT HOTLINE solely by an AUTHORIZED USER, who is usually also the technical and professional contact partner. CUSTOMER queries submitted via other communications channels and by other contact partners will not be processed. In order to process CUSTOMER queries in a prompt and proper manner, it is essential that each CUSTOMER query contains as much relevant information as possible, i. e. especially details of the type of problem, the precise circumstances and, in the event of a disruption, information about how the disruption arose and its consequences. A CUSTOMER query must contain information that makes it possible for COMPANY to reproduce the problem or disruption. CUSTOMER must therefore also take the necessary measures to facilitate 2 Only available for CUSTOMERS with an initial contract for the ATOSS Staff Efficiency Suite CLOUD24/7 as of 01.01.2023. For CUSTOMERS with an initial contract for the ATOSS Staff Efficiency Suite CLOUD24/7 before 01.01.2023, III. part number 3 last sentence does not apply. identification of the problem or disruption and its causes and provide reasonable support to help COMPANY reproduce it.
Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries during COMPANY’s normal business hours (8 a.m. - 6 p.m. (CET) Monday to Friday, plus 8 a.m. - 12 p.m. (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +00 0000 0000-00 (may be subject to charges) Fax +00 0000 0000-00 Email xxxxxxx@xxxxx-xxx.xxx
Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries during COMPANY’s normal business hours (8 a.m. – 6 p.m. (CET) Monday to Friday, plus 8 a.m. – 12 p.m. (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +00 00 00 000 000 (may be subject to charges) Fax +00 00 00 000 00 000 Email xxxxxxx@xxxxx.xxx 4. Placing of CUSTOMER queries: CUSTOMER must submit any query at the SUPPORT HOTLINE solely by an AUTHORIZED USER, who is usually also the technical and professional contact partner. CUSTOMER queries submitted via other communications channels and by other contact partners will not be processed. In order to process CUSTOMER queries in a prompt and proper manner, it is essential that each CUSTOMER query contains as much relevant information as possible, i. e. especially details of the type of problem, the precise circumstances and, in the event of a disruption, information about how the disruption arose and its consequences. A CUSTOMER query must contain information that makes it possible for COMPANY to reproduce the problem or disruption. CUSTOMER must therefore also take the necessary measures to facilitate identifica- tion of the problem or disruption and its causes and provide reasonable support to help COMPANY reproduce it.
