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Customer Queries Sample Clauses

Customer Queries. ‌ The parties agree that it is everyone's responsibility to respond to customer queries as required.
Customer Queries. 13.4.1 The Operator shall ensure that all queries for travel information related to the Services received from customers and members of the public regarding the Services are responded to in a timely manner, without charge to the customer or member of the public.
Customer Queries. 6.1 Percentage (%) of meters in query 0% - 2% Supplier monthly MI report 6.2 Percentage (%) of meters in query more than 3 months old 0% - 5% Supplier monthly MI report 6.3 Percentage (%) of enquiries responded to within 2 working days 90% - 100% Supplier monthly MI report
Customer Queries. 5.3.1 If the Supplier receives a Query from the Customer it shall: (a) Identify whether the Query is: (i) an Invoicing Query; (ii) a General Query; or (iii) a Complaint. (b) If the Query is: (i) an Invoicing Query or a General Query, resolve the Query in accordance with sub-clause 5.3.2 below; or (ii) a Complaint, resolve the Complaint in accordance with sub- clause 5.4 below. 5.3.2 If the Supplier receives an Invoicing Query or a General Query from a Customer, the Supplier shall: (a) immediately log the Query in its Query Management System; (b) within two (2) Working Days of receipt of the Query, send the Customer (by email, facsimile or letter) an acknowledgement of receipt of the Query which specifies what steps the Supplier shall take to resolve the Query; (c) subject to sub-clause 5.3.2(d), use all reasonable endeavours to resolve the Query to the Customer's satisfaction within two (2) Working Days of receipt of the Query; (d) if the Query is an Invoicing Query, use all reasonable endeavours to resolve the Query to the Customer's satisfaction within two (2) Working Days of receipt of the Query and, if required, the Supplier shall immediately re-issue the amended invoice to the Customer and the Customer shall pay the re-issued invoice in accordance with sub-clause 5.3.4; (e) if the Query is not resolved to the Customer's satisfaction within two (2) Working Days, provide the Customer with a written response giving the reason why resolution is not possible and a date when full resolution is expected; and (f) if the Query is not resolved to the Customer's satisfaction within five (5) Working Days of receipt of the Query from the Customer, identify and describe the Query in the weekly Performance Report provided to the Authority. 5.3.3 If either an Invoicing Query or a General Query is not resolved within the timeframes required by sub-clause 5.3.2 above, or is not resolved to the Customer's satisfaction, the Customer may request that the Query be dealt with in accordance with the Complaint resolution process described in sub-clause 5.4 below. 5.3.4 If the Supplier cancels an issued invoice ("Original Invoice") and re-issues the invoice in accordance with sub-clause 5.3.2(d), the Customer shall: (a) if the re-issued invoice is received by the Customer no less than ten (10) Days prior to the due date of the Original Invoice, pay the amount of the invoice by the due date of the Original Invoice; or (b) if the re-issued invoice is received by the Customer les...
Customer Queries. Astrologers must answer customer questions calmly and respectfully. Any misuse of customer- provided information, such as sharing it publicly or online, will lead to immediate profile deactivation.

Related to Customer Queries

  • Customer Content As part of the Services provided under this Agreement, Customer Data will be stored and processed in the data center region specified in the applicable Ordering Document. Axway shall not access Customer Content except in response to support or technical issues where Customer provides Axway with prior Customer’s written authorization required to access such Customer Content. Axway is not responsible for unauthorized access, alteration, theft or destruction of Customer Content arising from Customer’s own or its authorized users’ actions or omissions in contravention of the Documentation. Customer’s ability to recover any lost data resulting from Axway’s misconduct is limited to restoration by Axway from the most recent back-up.

  • WHOIS query RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the WHOIS response. If the RTT is 5-­‐times or more the corresponding SLR, the RTT will be considered undefined.

  • RDDS query RTT Refers to the collective of “WHOIS query RTT” and “Web-­‐based-­‐ WHOIS query RTT”.

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • End User This agreement shall bind the ordering activity as end user but shall not operate to bind a Government employee or person acting on behalf of the Government in his or her personal capacity.

  • Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

  • Query a search query initiated from the Search Box or a Hyperlink, or a request for Matched Ads initiated by the Ad Code on an Ad Page. Results: Paid Search Results, Hyperlink Results, Domain Match Results, Web Search Results and/or Matched Ads, to the extent included in this Agreement and as appropriate to the context. Search Box: a graphical area in which a user can enter a Query. SO: the Service Order.

  • End Users Customer will control access to and use of the Products by End Users and is responsible for any use of the Products that does not comply with this Agreement.

  • Customer Data 8.1 You, not bookinglab or JRNI, have sole responsibility for the entry, deletion, correction, accuracy, quality, integrity, legality, reliability, appropriateness, and right to use the Customer Data. bookinglab and JRNI is not responsible for any of the foregoing or for any destruction, damage, loss, or failure to store any Customer Data beyond its reasonable control or resulting from any failure in data transmission or operation of the Booking Service by you. 8.2 As of the MSA Start Date, JRNI is certified under ISO 27001 and shall maintain an information security program for the Services that complies with the ISO 27001 standards or such other standards as are substantially equivalent to ISO 27001. 8.3 If JRNI and/or bookinglab processes any Personal Data on your behalf when performing its obligations under this Agreement, the Parties acknowledge that you shall be the Data Controller and JRNI and/or bookinglab shall be a Data Processor and in any such case: (a) you shall ensure that you are entitled to transfer the relevant Customer Personal Data to JRNI and/or bookinglab so that they may lawfully use, process and transfer the Customer Personal Data in accordance with this Agreement on your behalf; (b) you shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable Data Protection Laws; (c) each Party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage; and (d) notwithstanding any other provision of this Agreement, but subject always to Appendix B(1) Data Protection and B(2) Data Processing Activities, nothing shall prevent JRNI or bookinglab from disclosing Customer Personal Data or Customer Data to their Group Companies, Affiliates and third party service providers as necessary to provide the Services in accordance with clause 3, and otherwise in order to comply with Applicable Law or at the request of a governmental, regulatory or supervisory authority. 8.4 From the MSA Start Date the Parties shall comply with Appendix B(1) Data Protection and Appendix B(2) Data Processing Activities 8.5 ensure that Customer Data and Personal Data deemed as a special category of Data under GDPR is not given to us in any form unless pre-agreed by us in writing 8.6 You are solely responsible and liable for any transfer of Customer Data made by you (or made by JRNI or bookinglab at your request) from the Booking Service to a third party and for ensuring that such transfer is in compliance with the Parties' obligations under the Data Protection Laws.

  • Client Data The Subrecipient shall maintain client data demonstrating client eligibility for services provided. Such data shall include, but not be limited to, client name, address, income level or other basis for determining eligibility, and description of service provided. Such information shall be made available to Grantee monitors or their designees for review upon request.