In Case of Errors or Questions About Your Electronic Fund Transfers Sample Clauses

In Case of Errors or Questions About Your Electronic Fund Transfers. You must call us immediately if you think your statement or an ATM transaction receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after you receive the FIRST statement on which the problem or error appeared. 1. Tell us your name and account number; and 2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and 3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will send you a form you can use to make such written confirmation. See Section 12 of this agreement for our address, phone number and business days. We will tell you the results of our investigation within 10 business days, (20 business days for new accounts open less than 30 days) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days, (90 days for POS or Foreign Initiated Transfers or new accounts) to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days, (20 days for new accounts), for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we provisionally credit your account, we have the right to charge the amount of the credit back to your account if we determine there wasn’t an error, but only up to 60 calendar days after you told us abut your complaint or question. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we will be entitled to refuse to provisionally credit your account. If we decide that there was no error, we will send you a written explanation no later than the third business day after we finish our investigation. You may ask us for copies of the documents that we used in our investigation and we will furnish them to you. We may require payment of a nominal charge for copies. Errors include, but are not limited to, an unauthorized EFT, an incorrect EFT to or from your account(s) and omissions of an EFT affecting your account(s).
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In Case of Errors or Questions About Your Electronic Fund Transfers. All questions about debits made under this agreement can be directed to ASDA and/or to the bank or other financial institution where you have your account. You may write to ASDA at 000 Xxxx Xxxxx Xxxx, Xxxxx 0, Xxxx Xxxxxxx, CO 80526, or call ASDA at 000-000-0000. In case of errors or questions contact us as soon as possible. We must hear from you no later than thirty (30) days after the error appeared. In communicating with ASDA: 1. Provide ASDA with your name and class location. 2. Describe the alleged error or the transaction in question and explain why you believe there is an error or why you need more information. 3. Notify ASDA of the dollar amount of the suspected error or unauthorized transaction. (If you communicate with ASDA by phone or in person, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred.)
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In Case of Errors or Questions About Your Electronic Fund Transfers. In case of errors or questions about your electronic fund transfers, or if you think your statement or receipt is wrong or if you need more information about an electronic fund transfer listed on the statement or receipt, contact us at the appropriate telephone number, e-mail address, or address listed below as soon as you can. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared.  Tell us your name and your Account number;  Describe the error or the electronic fund transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information;  Tell us the dollar amount of the suspected error. If you tell us verbally, we will require that you send us your complaint or question in writing within ten
Sample 1
In Case of Errors or Questions About Your Electronic Fund Transfers. In case of errors or questions about your electronic fund transfers, telephone us toll-free at (000)000- 0000 or send us a written notice at USC Credit Union, X.X. Xxx 000000, Xxx Xxxxxxx, XX 00000- 0718 as soon as you can if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appears. In your notice you must: • Tell us your name and account number. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten
Sample 1
In Case of Errors or Questions About Your Electronic Fund Transfers. Telephone, visit any branch, or write to us using the contact information in the subsection titled “How to Contact Us” in the section titled “General Electronic Banking Services Information” as soon as you can, if you think your statement or receipt is wrong or if you need more information about an Electronic Fund Transfer listed on the statement or receipt. • Tell us your name, Business name, and your Account number; • Describe the error or the Electronic Fund Transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and • Tell us the date and dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing. We will determine whether an error occurred after we hear from you and will correct any error promptly. For errors involving new Accounts, point of sale, or foreign initiated transactions, we will investigate your complaint or question. We will have no obligation to credit the Deposit Account for the amount of any erroneous or unauthorized transaction unless caused by our negligence. After completing our investigation, if we decide that there was no error, we will send you a written explanation. In addition, if we determine that no error or a different error occurred and we had provisionally credited your Designated Account, we will provide you notice that will include the date and the amount of the provisionally credited amount that will be debited.
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Related to In Case of Errors or Questions About Your Electronic Fund Transfers

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

  • Electronic Check Conversion/Electronic Returned Check Fees If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.

  • Errors or Questions In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this document, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why need more information. • Tell us the date and dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. Every day is a business day except Saturdays, Sundays and Federal Holidays. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within10 business days, we may not provisionally credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

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