Incident duration. All Incident recorded by the Network Management System will be reconciled against the corresponding Service Ticket raised by the Service Desk. The exact Incident duration will be calculated as the elapsed time between the Service Ticket being opened and the time Service is restored.
Incident duration. All Incidents recorded by the Node4 monitoring system will be reconciled against the corresponding Service Ticket raised by the Service Desk. The exact Incident duration will be calculated as the elapsed time between the Service Ticket being opened Service Desk and the time when Service is restored.
Incident duration. In 2009 WITS data, four timestamps are recorded for a typical incident: notification time (when the incident was notified to the IR team), arrival time (when the IR team arrived at the incident site), lane open time (when all lanes became open to traffic), and clear time (when the incident had been cleared and full departure capacity of the roadway section became available). Note that the actual start time of an incident might be some time before the incident is notified; however, unless the person involved in the incident could provide accurate information, there is uncertainty to determine when the incident actually started. Fortunately, due to the widely-used wireless communication, notification time is a good estimate of the actual start time of an incident, which is considered as the “start time” of an incident in 2009 WITS data (WSDOT, 2008). Correspondingly, the incident duration consists of three typical intervals: arrival (the interval between the notification and arrival times), clearance (the interval between arrival and all lanes open times), and recovery (the interval between all lanes open and clear). The arrival interval depends on and reflects the ability of the IR teams to respond to an incident. The clearance interval measures the performance of the IR teams to clear an incident with the 90- minute goal (WSDOT, 2008). The recovery interval reflects the time for the traffic to operate at full departure capacity from the incident impact. As mentioned in Section 3.1.1, following WSDOT’s convention the period from the notification time to the clear time (labeled as Clearance Time in WITS data) of an incident is referred as the duration of the incident. All of the 2009 incident records in WITS were classified by month, with the incident duration shown in Table 4-8. The three months with the highest average incident durations were January, March, and May. Meanwhile, April, July, and Xxxx had the shortest average incident durations. On average, incidents last longer in winter than in summer. Mean 14.7 13.2 14.2 12.4 13.8 12.5 12.4 13.6 12.7 13.6 13.7 13.6 Clearance Time SD 27.0 21.7 28.3 23.9 32.7 22.9 20.9 25.9 21.3 23.8 22.8 27.7 Median 7 7 7 6 7 6 6 6 6 6 7 6 Max 407 360 570 866 1,020 567 377 505 370 402 300 542 Mean Winter Quarter 14 Spring Quarter 12.9 Summer Quarter 12.9 Autumn Quarter 13.6 Clearance Time SD 25.93 26.69 22.76 24.93 Max 570 1,020 505 542 Mean Total 13.3 Clearance Time SD 25.09 Median 6 Max 1,020 While there were fewer incid...
Incident duration. All Incidents recorded will be reconciled against the corresponding ticket raised by the Client Contact Center. The exact Incident duration will be calculated as the elapsed time between the Incident being reported to the Client Contact Center and the time when Service is restored.
